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Call Center Manager Jobs in Alaska (NOW HIRING)

Akml

FECC Manager

Fairbanks, AK · On-site

$80 - $110/hr

The Emergency Communications Center (FECC) Manager provides executive level leadership and strategic direction for the City's 24-hour emergency communications center. The FECC supports all 911 call ...

nuvision

Manages own mortgage loan pipeline; responsible for building the pipeline, working the loan until ... Provides desk time for Call Center incoming calls, responding to member inquiries, quoting rates ...

Searhc

Patient Support Coordinator

Juneau, AK · On-site

$25 - $30.04/hr

... year call center or medical office experience - preferred. Knowledge of * Customer service ... Demonstrate time-management, organizational, and customer service skills. * Work flexible hours ...

Searhc

Patient Support Coordinator

Juneau, AK · On-site

$25 - $30.04/hr

... year call center or medical office experience - preferred. Knowledge of * Customer service ... Demonstrate time-management, organizational, and customer service skills. * Work flexible hours ...

Searhc

Patient Support Coordinator

Juneau, AK · On-site

$25 - $30.04/hr

... year call center or medical office experience - preferred. Knowledge of * Customer service ... Demonstrate time-management, organizational, and customer service skills. * Work flexible hours ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Alaska

Call Center Manager information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Alaska?

The most popular types of Call Center jobs in Alaska are:

What are popular job titles related to Call Center Manager jobs in Alaska?

For Call Center Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Alaska look for?

The top searched job categories for Call Center Manager jobs in Alaska are:

What cities in Alaska are hiring for Call Center Manager jobs?

Cities in Alaska with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alaska as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

SMB Client Account Manager (Future Opportunity)

Alaska Communications

Anchorage, AK • Remote

$60K - $75K/yr

Full-time

Re-posted 17 days ago

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:

$60,123.00 - $75,793.00

We are unable to support remote international applicants or routinely sponsor work visas.

This is a Future Opportunity

This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.

POSITION SUMMARY

The Client Account Manager level I or II work as part of our Small-Medium Business (SMB) Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. These positions require a strong emphasis on outside sales prospecting and customer visits.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Examples of Job Duties

  • Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.

  • Conducts face-to-face visits with customers to develop relationships and expand revenue sources.

  • This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.

  • Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.

  • Prepares sales documentation, activity reports and forecasts, as required.

  • Receives and works sales leads from customer call center and website through to their closing.

  • Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.

  • Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.

  • Performs other duties as assigned and completes projects not specified in this job description.

MINIMUM QUALIFICATIONS

Competency Statements

  • Customer Focused - Think and act in ways that put our customers first and make them promoters of our products and services.

  • Accountability - Ability to accept responsibility and account for their actions.

  • Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.

  • Relationship Building - Ability to effectively build relationships with customers and co-workers.

  • Technical Aptitude - Ability to quickly learn and use complex systems and applications.

  • Business Acumen - Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.

  • Communications skills - Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Education Required

Associate degree or Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.

Experience Required

Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year for year basis.

Preferred

One (1) year of telecommunications or information technology experience.

Computer Skills

Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.


Additional Requirements

Valid driver's license is required.

We hope you'll join us as we change lives through technology.

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