Call Center Manager Jobs in Alaska (NOW HIRING)

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

This is a Future Opportunity

This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.

POSITION SUMMARY

The Client Account Manager level I or II work as part of our Small-Medium Business (SMB) Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. These positions require a strong emphasis on outside sales prospecting and customer visits.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Examples of Job Duties

• Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.

• Conducts face-to-face visits with customers to develop relationships and expand revenue sources.

• This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.

• Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.

• Prepares sales documentation, activity reports and forecasts, as required.

• Receives and works sales leads from customer call center and website through to their closing.

• Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.

• Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.

• Performs other duties as assigned and completes projects not specified in this job description.

MINIMUM QUALIFICATIONS

Competency Statements

• Customer Focused - Think and act in ways that put our customers first and make them promoters of our products and services.

• Accountability - Ability to accept responsibility and account for their actions.

• Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.

• Relationship Building - Ability to effectively build relationships with customers and co-workers.

• Technical Aptitude - Ability to quickly learn and use complex systems and applications.

• Business Acumen - Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.

• Communications skills - Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Education Required

Associate degree or Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.

Experience Required

Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year for year basis.

Preferred

One (1) year of telecommunications or information technology experience.

Computer Skills

Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.

Additional Requirements

Valid driver's license is required.

We hope you'll join us as we change lives through technology.