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Call Center Supervisor Jobs in Alaska (NOW HIRING)

CVS Health

Sales Call Center Representative

Homer, AK · Remote

$15 - $32.31/hr

Sales Call Center Representative I Company: Oak Street Health Location: Remote Role Description: This role is for a talented and competitive, full-time telemarketing Call Center Representative who ...

Seldovia Village Tribe

On-Call Staffing - Seldovia

Seldovia, AK · On-site

$16.50 - $20.75/hr

On-Call Activities support for any of the following: * Open Gym/Swim * Events * Catering * Set Up/Take Down * Admin * Craft Nights * After School Club * Hikes * Outdoor Education Schedules available ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Alaska

Call Center Supervisor information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center supervisor in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Alaska?

The most popular types of Call Center Supervisor jobs in Alaska are:

What are popular job titles related to Call Center Supervisor jobs in Alaska?

For Call Center Supervisor jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Alaska look for?

The top searched job categories for Call Center Supervisor jobs in Alaska are:

What are popular job titles related to Call Center Supervisor jobs in AK?

For Call Center Supervisor jobs in AK, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Alaska as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

Call Center Specialist

Alaska Heart Institute, LLC

Anchorage, AK • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

JOB TITLE: Call Center Specialist
DEPARTMENT: Clinic Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.
ESSENTIAL FUNCTIONS:
  1. Answer all calls in a friendly professional manner.
  2. Determine the need of the caller and connect call to the correct person or extension.
  3. Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
  4. Retrieve and deliver messages received by our afterhours voice mail system.

PAY RANGE: $20-25/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
  • Medical
  • Dental
  • Vision
  • Colonial Life Elective Benefits
  • Life Insurance
  • Profit Sharing 401K
  • HSA
  • FSA
  • Employee Assistance Program
  • Wellness Program
  • PTO- starting at up to 5.84 hours per pay period (increases with years of service)
  • 8 paid holidays per year
  • FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.

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