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Call Center Manager Jobs in Alaska (NOW HIRING)

PSG Global Solutions

Manager, Recruiting

Petersburg, AK · On-site

Manage the performance of individual recruiters and the entire team against established performance ... Previous Recruitment call center experience preferred * ATS Experience * Experience in ability to ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Alaska

Call Center Manager information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Alaska?

The most popular types of Call Center jobs in Alaska are:

What are popular job titles related to Call Center Manager jobs in Alaska?

For Call Center Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Alaska look for?

The top searched job categories for Call Center Manager jobs in Alaska are:

What cities in Alaska are hiring for Call Center Manager jobs?

Cities in Alaska with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alaska as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

SMB Client Account Manager (Future Opportunity)

110 Alaska Communications Systems Holdings, Inc.

Anchorage, AK • On-site

$50 - $70/hr

Other

Posted 3 days ago

New

Job description

Position Summary

Client Account Manager Level I or II works as part of our Small‑Medium Business (SMB) Sales team to retain and grow our existing customer base. I/II act as a business partner to existing customers, driving increased sales and revenue by demonstrating the value of our products and services. This role introduces ACS end‑to‑end technology solutions to enable customers to solve current and future business needs.

Essential Functions
  • Meets or exceeds sales goals by assessing customer needs, strategically identifying ACS solutions, and closing sales.
  • Conducts face‑to‑face visits to develop relationships and expand revenue sources; spends at least 60% of the week off‑site with customers.
  • Performs account reviews to ensure contracts and account information are up to date while prospecting for additional sales opportunities.
  • Prepares sales documentation, activity reports, and forecasts.
  • Receives and follows up on sales leads from the customer call center and website through to closing.
  • Maintains ongoing relationships with accounts to ensure positive experiences and maximize sales opportunities.
  • Develops and maintains collaborative relationships with internal stakeholders.
  • Takes initiative to improve processes that enhance customer satisfaction and increase profit.
  • Performs other duties as assigned and completes special projects.
Minimum Qualifications
  • Customer Focused – Think and act in ways that put customers first.
  • Accountability – Accept responsibility for actions.
  • Sales Ability – Uncover customer business needs and communicate solutions effectively.
  • Relationship Building – Effectively build relationships with customers and coworkers.
  • Technical Aptitude – Quickly learn and use complex systems and applications.
  • Business Acumen – Communicate professionally, make decisions, forecast sales, and analyze financial information.
  • Communications Skills – Written, verbal, aural communication at a high professional level.
Education

Associate degree or Bachelor’s degree in business administration, marketing, information technology, or a closely related field. Alternate education and training may substitute on a year‑for‑year basis.

Experience
  • Two (2) years in a quota‑carrying sales environment selling products/services to small and medium business customers.
  • Alternate experience and education may substitute on a year‑for‑year basis.
  • Preferred: One (1) year of telecommunications or information technology experience.
Computer Skills
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
Additional Requirements
  • Valid driver’s license required.
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