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Call Center Manager Jobs in Alaska (NOW HIRING)

Global Credit Union

Branch Manager II

Eagle River, AK · On-site

In this role, you will spearhead branch performance, drive portfolio management and sales growth ... Call Center Support: Support Member Service Center overflow activities and ensure schedule ...

City of Fairbanks

FECC Full-time Call Taker

Fairbanks, AK · On-site

$28 - $44.54/hr

This position works as part of the Fairbanks Emergency Communications Center at the front desk of ... Process initial paperwork for case management through information received from police officers and ...

JPMorgan Chase & Co.

Be Seen First

Customer Service Representative

Anchorage, AK · On-site

$50K - $75K/yr

This role involves using CRM software, call center systems, and communication tools to manage inquiries, process orders, and resolve complaints efficiently. Representatives may occasionally travel ...

Posted today

JPMorgan Chase & Co.

Be Seen First

Customer Service Representative

Anchorage, AK · On-site

$50K - $75K/yr

This role involves using CRM software, call center systems, and communication tools to manage inquiries, process orders, and resolve complaints efficiently. Representatives may occasionally travel ...

Posted today

JPMorgan Chase & Co.

Be Seen First

Customer Service Representative

Anchorage, AK · On-site

$50K - $75K/yr

This role involves using CRM software, call center systems, and communication tools to manage inquiries, process orders, and resolve complaints efficiently. Representatives may occasionally travel ...

Posted today

AIS, Inc.

Weekend Field Coordinator

Anchorage, AK · On-site

The Weekend FC works in-office Friday through Monday (0800-1800) and manages ODDS call center duties from 1400-2200 on Fridays and 0800-2200 on Saturdays and Sundays , with additional coverage as ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

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Call Center Manager information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center manager in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Alaska? The most popular types of Call Center jobs in Alaska are:
What are popular job titles related to Call Center Manager jobs in Alaska? For Call Center Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Alaska look for? The top searched job categories for Call Center Manager jobs in Alaska are:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alaska as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

Branch Manager II

Global Credit Union

Eagle River, AK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Varies by location
Functions Supervised: Branch Services and Staff
Primary Functions: In this role, you will spearhead branch performance, drive portfolio management and sales growth, and exceptional employee and member experience. As the branch leader driving execution and delivering results, you will leverage inspirational leadership, foster collaborative partnerships, and implement sound operational practices to establish and maintain a strong member centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them achieve individual and collective performance and sales goals through innovative, needs based solutions that deliver meaningful value to members. To succeed, you must communicate business priorities with clarity and energy, enabling your team to execute confidently while elevating service excellence, deepening member relationships, and driving long term, sustainable growth.
Duties and Responsibilities:
  1. Lead the Team: Translate business objectives into clearly defined, branch-level priorities with individualized action plans; direct and oversee activities to consistently exceed targets.
  2. Coach & Mentor: Provide regular observational feedback and structured monthly 1:1s; specifically coaching the Assistant Branch Manager to drive service and sales excellence.
  3. Elevate Member Experience: Guide the team to deepen relationships via needs-based conversations, tailored solutions, and education on alternative channels.
  4. Grow the Business: Monitor market trends and competitor offerings; activate and maintain strong internal partnerships (Insurance Brokers, Home Loans, Business/Commercial Services, Retirement & Investment Services) to deliver comprehensive solutions.
  5. Resolve Issues: Use strong communication and problem-solving skills to address member and personnel concerns quickly and constructively.
  6. Community Engagement: Plan and execute outreach, events, sponsorships, and education that align with GCU's mission and values.
  7. Manage Personnel: Hire, onboard, evaluate, and develop team members; foster a collaborative environment that encourages unity, teamwork, and encourages diverse ideas that support Global's mission, vision and values.
  8. Maintain Compliance and Operations: Adhere to all regulatory requirements; understand all policies/procedures and exercise sound judgment as appropriate. Ensure facility maintenance and supply inventory meet standards.
  9. Call Center Support: Support Member Service Center overflow activities and ensure schedule adherence.
  10. Member Experience & Efficiency: Achieve member satisfaction and retention through empathetic, personalized service at every interaction. Promote digital adoption, strive for first contact resolution, lobby management, and call handling performance.
  11. Portfolio, Acquisition & Retention: Meet/exceed branch production goals on deposits and loans; drive net new deposits, memberships, and shares, while expanding multi product households. Minimize attrition through proactive retention and advance Personal Lines Insurance quote & bind outcomes.
  12. Talent & Culture: Build a diverse pipeline, implement coaching plans, and develop team members to meet evolving business needs; maintain a safe, inclusive workplace with high morale.
  13. Operational Integrity: Ensure full compliance with policies and regulatory requirements; uphold and maintain strong asset controls (security, cash/negotiables, General Ledger (GL) accounts) and schedule adherence for Member Service Center overflow calls.
  14. Community Impact: Serve as a visible brand ambassador-cultivate relationships with local businesses and civic organizations, lead financial literacy efforts, execute member and community events, convert qualified leads, and drive business development to expand awareness, drive growth and adoption of GCU solutions.
  15. Other Duties: Perform additional responsibilities as assigned.

Qualifications
Education: Bachelor's degree in Business Administration or related field.
Creditable Experience in Lieu of Education: Two years of sales management experience in retail or branch banking, with a track record of meeting sales goals and driving member satisfaction in a high-volume environment.
Experience/Skills: Demonstrated ability to coach and develop teams to excellence in sales, service, and operational integrity. Strong interpersonal communication, confidence, and ability to multitask effectively. Experience in retail banking, talent sourcing, and assessment. Experience leading in a digital-forward environment. Ability to lift up to 25 lbs. as needed. Obtain and maintain applicable state Personal Lines Insurance licenses to quote and bind products and meet established quote and issue goals.
Tenure: Assignment to Branch Manager I (Category 09), or Branch Manager II (Category 08), is determined by organizational needs, market, education and experience. Advancement requires management recommendation and will be based on certifications and/or performance.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 08
$79,989 - $132,798 annually
Salary Pay Range: 09
$69,557 - $112,677 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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