ZipRecruiter

Log In

1

Call Center Representative Jobs in Kansas (NOW HIRING)

Radius Global Solutions

Call Center Rep (GS Apple)

Lenexa, KS · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction. $14 per ...

Radius Global Solutions LLC

Call Center Rep (GS Apple)

Lenexa, KS · On-site

$15 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction. $14 per ...

previous pagenext page

Showing results 21-40

All JobsCall Center Representative JobsCall Center Representative Jobs in Kansas

Call Center Representative information

See Kansas salary details

$9

$15

$22

How much do call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center representative in Kansas is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Kansas?

The most popular types of Call Center Representative jobs in Kansas are:

What are popular job titles related to Call Center Representative jobs in Kansas?

For Call Center Representative jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Kansas look for?

The top searched job categories for Call Center Representative jobs in Kansas are:

What cities in Kansas are hiring for Call Center Representative jobs?

Cities in Kansas with the most Call Center Representative job openings:

What are popular job titles related to Call Center Representative jobs in KS?

For Call Center Representative jobs in KS, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Kansas as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,227 per year, or $16 per hour.

Call Center Representative

GraceMed Health Clinic, Inc.

Wichita, KS

$14.25 - $17.75/hr

Full-time

Medical, Dental

Re-posted 9 days ago

Job description

Job Title: Call Center Representative
Classification: Non-Exempt, Full-time
Reporting Relationship: Reports to the Director of Quality Assurance
Supervision Responsibilities: No
Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments.
Duties amp; Responsibilities:
  1. Screens and routes patient calls efficiently and ensures accurate registration, appointment scheduling, and follow-up appointment scheduling into database.
  2. Responds to patient’s questions by editing, canceling and re-scheduling appointments as necessary according to clinic protocols.
  3. Reminds patients to bring with them to each appointment; medications or list of medications they are currently taking, income verification documents, medical insurance information if applicable.
  4. Verifies patient information including demographics and medical/dental insurance coverage, as applicable, every time a patient comes to the clinic.
  5. Works diligently to minimize patient’s time spent on hold on the telephone and answers incoming calls according to protocol.
  6. Calls and reminds patients of upcoming appointments according to protocol.
  7. Documents patient cancellations and failure to show for appointment per protocol.
  8. Maintains patient confidentiality at all times.
  9. Assists in the development and documentation of protocols related to his or her job functions.
  10. Takes patients lists home due to impending inclement weather. Cancels or reschedules patients if inclement weather occurs.
Qualifications:
Education/Certifications/Licenses/Registrations
  • High school diploma or equivalent
Experience
  • 2+ years of previous customer service and computer experience.
  • 2+ years of multi-line telephone experience.
  • Additional training and/or experience in call center procedures and medical terminology preferred.
  • Previous knowledge of electronic heath records system preferred.
Technical Skills
  • Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
  • Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
  • Demonstrated ability to identify and solve problems.
  • Able to provide innovative input into the development of the office environments and its processes.
  • Must possess high level of skill and accuracy in entering data into computer while talking to patients on phone.
  • Commitment to accuracy.
  • Able to learn new concepts and procedures quickly.
Behavioral
  • Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
  • Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
  • Effective telephone etiquette required.
  • Clear understanding of ethics of confidentiality.
  • Honest, courteous and professional at all times.
Working Conditions:
Administrative office environment. Ability to sit for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Ability to read computer screens for extended periods of time. Interaction with physicians, patients and other office personnel. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle heavy phone call load and interact with patients effectively.
Work Schedule: Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary. May require overtime depending on patient volumes.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
Confidentiality: As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices' confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information and/or the practices' confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

Apply