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Call Center Operator Jobs in Michigan (NOW HIRING)

Walmart

Continuous Skills Development Trainer

Coldwater, MI · On-site

$26.60 - $30.10/hr

... and Press Operator, also Imaging and Network Lab Technicians in the Systems Testing and Reclamation facility. Benefits & perks At Walmart, we offer competitive pay as well as performance-based ...

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Call Center Operator information

See Michigan salary details

$8

$17

$24

How much do call center operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center operator in Michigan is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.64 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Michigan?

For Call Center Operator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Michigan look for?

The top searched job categories for Call Center Operator jobs in Michigan are:

What cities in Michigan are hiring for Call Center Operator jobs?

Cities in Michigan with the most Call Center Operator job openings:

What are popular job titles related to Call Center Operator jobs in MI?

For Call Center Operator jobs in MI, the most frequently searched job titles are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,008 per year, or $17.8 per hour.

Consumer Contact Center Professional I - M, T, Th, F 9am-6pm & Sat 10am-4pm

Fifth Third

Farmington Hills, MI • On-site

Full-time

Re-posted 2 days ago

Key responsibilities

  • Handles customer calls in a professional, courteous manner and provides accurate information about bank products and policies.

  • Assists customers by answering inquiries, solving problems during the call, and following up when necessary.

  • Enters or confirms customer information into systems and suggests process or policy improvements.

Job description

Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Handlestelephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handles customer calls in a professional, courteous manner.

  • Provides accurate information to the customer. Explains products and policies so the customer can understand.

  • Handles some complex customer inquiries in areas of expertise.

  • Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.

  • Wherever possible help educate and convert the customer to a different or an additional self-service channel available.

  • Consistently offer more cost effective service channels.

  • Follows departmental policies and procedures, particularly in regards to customer confidentiality

  • Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.

  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.

  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.

  • Perform any other duties assigned.

  • Continually learning and developing knowledge of Bank products and services.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school education or equivalent.

  • Must be able to perform data entry and basic computer skills.

  • Be able to understand and respond to customer inquiries in one or multiple product categories.

  • Excellent customer service skills and the ability to articulate and explain information clearly.

  • Previous customer service or call center experience preferred.

  • Excellent telephone communication skills are essential.

  • Must be able and willing to learn about Bank products and services.

  • Good problem solving skills.

Consumer Contact Center Professional I - M, T, Th, F 9am-6pm & Sat 10am-4pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Farmington Hills, Michigan 48331-3552

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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