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Call Center Operator Jobs in Michigan (NOW HIRING)

Pbjcal

Communications Operator

Bessemer, MI · On-site

Communications Operators in the Merit System perform work of considerable responsibility and ... Work is performed in a call center setting or office and work is reviewed through the adequacy of ...

Corewell Health

Lab Call Center Part Time

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

... to standard operating procedure with regards to recording, addressing and resolving issues ... Preferred Associate's Degree * 1 year of relevant experience Related call center, specimen ...

Spectrum Health

Lab Call Center Part Time

Grand Rapids, MI

$15.25 - $19.25/hr

... to standard operating procedure with regards to recording, addressing and resolving issues ... Preferred Associate's Degree * 1 year of relevant experience Related call center, specimen ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Michigan

Call Center Operator information

See Michigan salary details

$8

$17

$24

How much do call center operator jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center operator in Michigan is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.64 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings in a remote call center role.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What job makes $10,000 a month without a degree?

A call center operator typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in this field are uncommon without advanced management roles, sales commissions, or working for high-paying companies, and most positions require at least a high school diploma or equivalent. Achieving such income usually involves roles with performance-based pay, technical expertise, or entrepreneurial ventures rather than standard call center jobs.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Michigan? For Call Center Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Michigan look for? The top searched job categories for Call Center Operator jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operator jobs? Cities in Michigan with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in MI? For Call Center Operator jobs in MI, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Michigan as of June 2026, with employment types broken down into 85% Full Time, 6% Part Time, 7% Contract, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,008 per year, or $17.8 per hour.

Communications Operator

Pbjcal

Bessemer, MI • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

TARGET CLOSE DATE:

06/22/2026

PAY GRADE:

Grade 14

TYPE:

Full time

JOB SUMMARY:

Communications Operators in the Merit System perform work of considerable responsibility and experience acquired in the operation of radio and/or telephone equipment, receipt and transmission of messages, and the performance of related recording tasks and other duties in support of departmental program employees working in the field. Employees in this job class may use software that documents and tracks various work activities and provision of services. Work requires some independent judgment in setting priorities and handling unusual assignments. Employees in this class are in contact with field personnel and perform problem resolution with employees and the public. Communications Operators may lead and participate in the work of unit coworkers. Such assignments, however, do not usually include the full range of supervisory responsibility. Work is performed in a call center setting or office and work is reviewed through the adequacy of communication services and through the examination of records and logs.

COMPENSATION & BENEFITS:

Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more.
Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency.
Bessemer $15.85 - $24.59
Birmingham $16.19 - $25.12
Health Department $19.25 - $29.87
Jefferson County $17.98 - $27.90

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position. Minimum qualifications are subject to change:

  • Experience as a switchboard operator, dispatcher, or other comparable position (e.g., Radio Operator, Call Center Operator, Assistant Communications Operator, Help Desk Operator).

  • Willingness to work any shift, any day.

TYPICAL JOB DUTIES:

  • Provides service to internal and external customers by connecting or directing them to the appropriate destination, initiating reports and documentation, and responding promptly to information requests in order to ensure customers' needs are consistently met with accuracy and efficiency.

  • Communicates with internal and external customers by processing and tracking service requests to ensure that each complaint or issue is resolved thoroughly and accurately.

  • Performs administrative tasks essential for departmental operations and citizen services, ensuring proper documentation and tracking are consistently maintained.

  • Engages in professional development activities to stay informed about industry advancements and maintain knowledge of relevant practices, regulations, laws, policies, and guidelines.

PHYSICAL DEMANDS:

Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.

WORK ENVIRONMENT:

Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc.

EEO STATEMENT:

The Personnel Board of Jefferson Countyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agencyoperates its own equal employment opportunity policies available on the individual city/agency website.

ACCOMMODATION:

To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at accommodationrequest@pbjcal.org or phone at 205-279-3500 (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process.

NOTE:

This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.

DISCLAIMER:

This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.

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