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Call Center Operator Jobs in Michigan (NOW HIRING)

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How much do call center operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center operator in Michigan is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.64 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Michigan? For Call Center Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Michigan look for? The top searched job categories for Call Center Operator jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operator jobs? Cities in Michigan with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in MI? For Call Center Operator jobs in MI, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,008 per year, or $17.8 per hour.

Call Center Member Services Specialist - East Lansing

MSUFCU

East Lansing, MI • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Position Summary:
The Call Center Member Service Specialist (CCMSS) is a key contributor to the Credit Union's mission by delivering high-quality service through phone-based member support. This role is responsible for addressing a variety of financial needs with accuracy, professionalism, and urgency while identifying opportunities to promote products and services that improve members’ financial wellbeing.
Call Center Member Service Specialists must demonstrate effective communication, strong problem-solving abilities, and a commitment to member satisfaction. While navigating complex inquiries, they maintain a high level of security, uphold compliance standards, and take ownership of resolution. Adaptability in a fast-paced, evolving environment is essential, along with alignment to the Credit Union’s Mission, Core Values, and Call Center Commitment Statements.
A Day in the Life:
The Call Center Member Service Specialist (CCMSS) provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. To be successful in this position we ask that you work with sound judgment, professionalism, integrity, accuracy, and expediency in assisting our members. You will also seek opportunities to promote credit union products and services by identifying member needs and communicating opportunities that may most benefit them. The position requires the ability to achieve identified sales goals.
CCMSS need to be available during the span of credit union hours of operation including opening, closing, weekends, and holiday Call Center hours. Hours could change based on business need.
Schedule:
  • This position requires working a standard 40-hour week during Call Center hours of operations

    • Monday-Friday 7:00am-9:00pm
    • Saturdays 9:00am-5:00pm
  • Schedule remains flexible, but consistent and stable. Most days are worked during normal operating hours (8:30am-6:00pm) with one required evening shift per week.
  • Employees work every third Saturday and receive a consistent day off during the week to offset their hours.
  • Scheduled hours could change based on business need and future department growth.

Work Location:
This position is a hybrid role offering the ability to work from home and from our Headquarters 2 building in East Lansing after initial training is complete. Hybrid schedule currently includes at least 1 day onsite per week. The remaining 4 days can be scheduled remote from home or onsite.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (hybrid) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Pay & Benefits:
  • This position starts at $18.00/hour
  • 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
  • Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
  • 401(k) with a 1:1 Match
  • Tuition Reimbursement
  • Up to 12 Weeks of Paid Parental Leave
Essential Duties & Responsibilities:
  • Provide superior service across all member service center channels with high proficiency, accuracy, and professionalism, while maintaining compliance with all federal, state, and MSUFCU regulations and policies.
  • Conduct secure member verification before processing any transactions to prevent fraud and ensure account safety. Ensure member security by accurately
    verifying identity, reporting suspicious activity, and educating members on fraud prevention best practices.
  • Deliver timely and accurate service to members primarily via phone with professionalism, empathy, and urgency.
  • Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
  • Maintain strong working knowledge of Credit Union offerings and fintech partner solutions to support member financial wellness.
  • Take ownership of escalated concerns, using sound judgment and de-escalation techniques to resolve complex issues.
  • Troubleshoot and support member issues related to debit/credit cards, online banking, mobile banking, and digital tools.
  • Accurately assist with basic loan servicing and other financial requests in compliance with policies and regulations.
  • Support operational changes by adapting quickly to updated systems, procedures, and technologies.
  • Ensure compliance with laws, regulations, and internal controls to minimize risk and safeguard member assets.
  • Participate in training and development opportunities to remain current on Credit Union policies, best practices, and service standards.
  • Assist members with fraud and dispute resolution, ensuring protection of accounts and building member confidence.
  • Enable mobile wallet functionality through proper procedures for Visa products.
  • Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
  • Perform other duties as assigned.
Knowledge, Skills, and Abilities Required:
  • High school diploma or equivalent required.
  • Prior customer service experience is preferred.
  • Demonstrated ability to provide exceptional member support across a variety of routine inquiries, including account servicing, transaction assistance, and product information, while meeting departmental expectations for quality, efficiency, and member satisfaction.
  • Active listening skills and the ability to maintain composure and professionalism.
  • Strong sales skills with identifiable results.
  • Critical thinking and problem-solving skills.
  • Effective written and verbal communication skills.
  • Skills to assist escalated members, de-escalate, and resolve situations.
  • Demonstrate resiliency in an ever changing environment.
  • Analytical skills and the ability to work independently.
  • Interpersonal skills, handling calls under pressure while exhibiting empathy.
  • Computer navigation skills including the ability to work with Microsoft Suite products.
  • Math and general clerical aptitude.
  • Ability to multitask and prioritize.
  • Attention to detail.
  • Ability to be reliable and available to help the membership during assigned schedule.
  • Functional knowledge of Credit Union systems, products, services, and procedures.
Competencies
  • Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.
Physical Demands and Work Environment:
  • May be required to remain in a stationary position for an extended period.
  • Ability to operate standard office technology, equipment, and tools, including many hours of computer and phone usage.
  • Occasionally needs to move about inside of office area.
  • Exposure to a potentially hazardous condition, i.e., robbery. Receives detailed instructions/procedures to maintain and minimize the exposure.
  • This position requires onsite presence at the employee's assigned location for all scheduled shifts.
  • This position is able to work in hybrid or onsite working arrangements.
Disclaimer:
  • Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
  • MSUFCU is an affirmative-action, equal-opportunity employer.
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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