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Call Center Operator Jobs in Michigan (NOW HIRING)

Fifth Third Bank

Be Seen First

Call Center Representative

Grand Rapids, MI · On-site

$21/hr

While operating within the Bank's risk appetite, achieves results by consistently identifying ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

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Call Center Operator information

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$8

$17

$24

How much do call center operator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center operator in Michigan is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.64 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings in a remote call center role.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What job makes $10,000 a month without a degree?

A call center operator typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in this field are uncommon without advanced management roles, sales commissions, or working for high-paying companies, and most positions require at least a high school diploma or equivalent. Achieving such income usually involves roles with performance-based pay, technical expertise, or entrepreneurial ventures rather than standard call center jobs.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Michigan? For Call Center Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Michigan look for? The top searched job categories for Call Center Operator jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operator jobs? Cities in Michigan with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in MI? For Call Center Operator jobs in MI, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Michigan as of June 2026, with employment types broken down into 85% Full Time, 6% Part Time, 7% Contract, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,008 per year, or $17.8 per hour.

Call Center Triage Nurse - RN

Trinity Health - IHA

Ann Arbor, MI • On-site

Full-time

Posted 4 days ago

Job description

WEEKENDS ONLY. Two of which have to be a Saturday.
Call Center offers a $3 shift differential after 5pm and on the weekends
POSITION DESCRIPTION:
Promptly answers incoming IHA patient telephone calls or makes outbound calls and responds to IHA patient health-related questions over the telephone. Follows established and approved Call Center clinical work processes and protocols for addressing and/or directing patient for appropriate care. Works within Clinical Support Staff Scope of Practice document.
ESSENTIAL JOB FUNCTIONS:
  1. Receives incoming telephone calls and/or makes outbound calls to patients who have left a message with the call center; collects key health data from patient and triages/assesses patient telephone calls with strict adherence to approved Call Center protocols.
  2. May provide medical advice for the condition presented over the phone; ensures that advice is within the scope of the role and in accordance with Call Center protocol for the patient's condition.
  3. Identifies emergent medical and/or related patient situations and assists patients by assessing appropriate level of care required. If in question, errs on side of higher level of care if unable to clarify; uses Call Center protocols for emergent medical conditions presented.
  4. Understands and adheres to Call Center processes for paging on-call physicians as necessary; May consult with physicians, mid-level providers, and other team members as appropriate to ensure quality patient care is maintained.
  5. Appropriately schedules patient appointments; obtains required information and provides necessary documentation. Accurately completes all necessary tasking.
  6. Refills medications for 30-day supply per Adult and Pediatric protocols.
  7. Orders medications and updates the medication module per Adult and Pediatric protocols.
  8. Assists Care Managers in scheduling hospital discharge appointments on weekends and holidays.
  9. Receives and processes STAT and critical labs; notifies Provider as per protocol.
  10. Refaxes lab and radiology requisitions.
  11. Runs PRISM report, makes patient post discharge calls and schedules follow up office visits per protocol.
  12. Accurately completes the call center tool. Uses the call log and on-call MD calendar accurately and appropriately.
  13. Documents complete and accurate patient records related to calls received, data collected, services rendered, follow-up provided, and/or outcomes as described by the patient or family.
  14. Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
  15. Facilitates office quality/performance incentive initiatives.
  16. Performs other duties as assigned and works within scope of RN or LPN licensure as outlined on the Clinical Support Staff Scope of Practice document.

ORGANIZATIONAL EXPECTATIONS:
  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
  2. Must be able to work effectively as a member of the clinical care team.
  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
  4. Maintains knowledge of and complies with IHA standards, policies and procedures.
  5. Maintains complete knowledge of office services, call center processes and procedures, and in the use of all relevant office equipment, computer and manual systems.
  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
  7. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
  8. Uses resources efficiently.
  9. If applicable, responsible for ongoing professional development - maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's degree/graduate of an accredited Registered Nursing 2-year program in combination with prior triage experience.
CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.
MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
  1. Ability to demonstrate appropriate use of written clinical protocols.
  2. Must have basic knowledge and understanding as to the methods for obtaining patient vital statistics (height, weight, accurate blood pressure, temperature, etc.) and the relevance of this information to the patients' health history.
  3. Proficient/knowledgeable in medical terminology with ability to demonstrate appropriate use of written clinical protocols.
  4. Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, EPIC, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
  5. Excellent communication skills in both written and verbal forms, including proper phone etiquette.
  6. Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
  7. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
  8. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
  9. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
  10. Ability to exercise sound judgement and problem-solving skills.
  11. Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
  12. Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
  13. Ability to handle patient and organizational information in a confidential manner.
  14. Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:
  1. Physical activity that often requires keyboarding, phone work and charting.
  2. Physical activity that often requires time working on a computer.
  3. Physical activity that sometimes requires lifting up to 20 lbs.
  4. Physical activity that often requires, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
  5. Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical office environment with some exposure to contagious diseases/viruses. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

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