Call Center Operator Jobs in Arizona (NOW HIRING)

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Multi–Skilled Operator to join our team and drive our relationships with hyperscale clients to new heights.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.

Multi-Skilled Operator:

The Multi-Skilled Operator’s primary responsibility is to complete all tasks as directed by the Data Center Manager and to report on any condition affecting building services and tenant comfort or safety. Specific areas of expertise include data center services, preventive maintenance, equipment monitoring, and support of IT systems, network services, business-critical processes, and procedures. Work requires strong formal conduct of operations skills, technical expertise, team accountability, and flawless execution of work activities commensurate with a high-risk critical environment and associated expectations for exceptional customer satisfaction and confidence.

Responsibilities:

• Ensures success in the execution of all operation, maintenance, and modification of all critical environment building systems tasks assigned, including mechanical (HVAC, computer room air conditioners, chillers, and plumbing), electrical (UPS, DC battery systems, PDU, generators, transfer switches, and switchgear), cabling (data and voice, broadband), fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (fire alarm, duress, card access, CCTV).
• Completes planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Ensures completion of periodic building systems inspections, i.e., HVAC, electrical distribution systems, and maintains mechanical equipment rooms to verify clean and safe conditions.
• Provides rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Creates, closes, and tracks "work requests" (WR). Initiates or responds to work orders, follows up, and verifies completion of work.
• Monitors performance and notes deficiencies of service contractors and recommends changes as necessary.
• Delivers data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as a focal point to data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Supports internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Performs activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery, and equipment installations in IT and telecommunications rooms and customer space.
• Provides support to offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.
• Performs other related duties and responsibilities as assigned by management.

Requirements:

• High school diploma or general education degree (GED).
• Superior observation and problem-solving skills.
• Driver’s License

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@salute.com for more information.

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