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Call Center Operations Manager Jobs in Rosharon, TX

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to ... Strong organizational and time management skills. * Ability to multitask and adapt in a fast-paced ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to ... Strong organizational and time management skills. * Ability to multitask and adapt in a fast-paced ...

Limitless East Marketing

Call Center Agent

Houston, TX

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to ... Strong organizational and time management skills. * Ability to multitask and adapt in a fast-paced ...

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Complete minimum phone time requirement each week/month as assigned by team manager. Qualifications: * High level of Call Center knowledge and competence as evidenced by a minimum of 5 years ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rosharon, TX

Call Center Operations Manager information

See Rosharon, TX salary details

$28.2K

$65.9K

$121.2K

How much do call center operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center operations manager in Rosharon, TX is $65,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rosharon, TX look for? The top searched job categories for Call Center Operations Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Call Center Operations Manager jobs? Cities near Rosharon, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Call Center Representative

ENT and Allergy Associates LLP

Sugar Land, TX

$14.25 - $18/hr

Full-time

Medical, Dental

Posted 10 days ago

ENT and Allergy Associates rating

6.3

Company rating: 6.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

Job Description:

ENT and Allergy Associates of Texas and Quality Medical Management Services USA, LLC are seeking self-motivated, people-friendly Full Time Call Center Agents for our Corporate office location.

Job Duties

  • Answering phone calls and assisting patients/physicians needs

  • Scheduling patient appointments

  • Taking messages

  • Assisting the office manager and physician as needed

Job Requirements

  • NextGen/EMR experience is a plus

  • Experience in the medical field and knowledge of medical insurance is a plus

  • Must be able to work in a fast paced environment

  • Must be able to work as a team

Schedule: Monday - Friday, 40 hours (must be flexible to work between 8am and 8pm CST)

100% onsite at Corporate office in Sugar Land - TX


We offer a competitive salary with a comprehensive benefits package, including medical and dental coverage.


About ENT and Allergy Associates, LLP (ENTA)

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 60 offices and over 300 physicians. Each ENT and Allergy Associates clinical location provides access to a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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