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Call Center Operations Manager Jobs in Rosharon, TX

Call Center Performance

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Human Resource Manager

Houston, TX · Remote

$80K - $100K/yr

About the Role The HR Manager will oversee all core HR functions for a call center workforce, including recruiting operations, employee relations, performance management, compliance, and policy ...

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Amazon

Director, Data Center Operations

Houston, TX · On-site

... Manage complex multi-stakeholder coordination requirements with internal teams, vendors, and local authorities • Operation and maintenance of data center mechanical, electrical, and controls ...

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Call Center Operations Manager information

See Rosharon, TX salary details

$28.2K

$65.9K

$121.2K

How much do call center operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for call center operations manager in Rosharon, TX is $65,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Rosharon, TX look for? The top searched job categories for Call Center Operations Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Call Center Operations Manager jobs? Cities near Rosharon, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Call Center Agent (Bilingual Spanish)

Call Center Agent (Bilingual Spanish)

Asian American Health Coalition

Houston, TX • On-site

$15/hr

Full-time

Re-posted 8 days ago

Job description

Description:

POSITION TITLE: Call Center Agent

LOCATION: HOPE Clinic - Alief

REPORTS TO: Call Center Team Lead

EDUCATION: High School Diploma or GED; Associate degree preferred

WORK EXPERIENCE: 2 years or more in healthcare preferred

SALARY RANGE: Starting at $15.00/hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Mandarin or Vietnamese is required


HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


JOB SUMMARY:

Under general supervision, the Call Center Agent will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.


MAJOR DUTIES & RESPONSIBILITIES:

  • Answer telephone promptly and in a polite and professional manner;
  • Obtain and enter accurate demographic information into eClinical Works;
  • Schedule appointments properly and inform patient of items to bring to appointment;
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
  • Act as a liaison for the patients of the clinic;
  • Direct calls to other departments as necessary;
  • Use sound judgment when handling calls, especially with irate patients;
  • Understand when to escalate calls to medical personnel/physicians/managers;
  • Positively contribute to staff morale and corporate culture;
  • Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
  • Ensure that our patients get the best possible care;
  • Contact patients for required programs;
  • Follow up with rescheduling missed appointments as assigned;
  • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
  • Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.
Requirements:

QUALIFICATION REQUIREMENTS:

  • Ability to communicate effective on the telephone;
  • Ability to relate to patients with diverse educational, socioeconomic, and ethnic backgrounds;
  • Strong written and oral communication skills;
  • Strong customer service skills;
  • Ability to handle confidential and sensitive information;
  • Insurance and medical experience preferred;
  • Proficient in use of computers and software programs;
  • Must be detailed oriented and able to handle multi-tasks;
  • Office equipment (e.g., computer, copier);
  • Must be able to handle multiple tasks, complexity, and diversity of customers.


EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field or prior call center experience is preferred.


OTHER SKILLS and ABILITIES:

  • Bilingual (Mandarin or Vietnamese with English) is required;
  • Above average skills in language ability as well as public speaking and writing;
  • Must have good transportation and a valid Texas Driver’s license.