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Call Center Operations Manager Jobs in Rosharon, TX

Alphabe Insight

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting ... Strong organizational and time management skills. * Ability to multitask and adapt in a fast-paced ...

Houston Zoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent The Call Center Agent is responsible for managing a variety of guest interactions ... Contributes to other operational priorities as needed. Education and Experience * High school ...

houstonzoo

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email ... Contributes to other operational priorities as needed. Education and Experience * High school ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Ability to manage a high volume of calls while maintaining accuracy * Strong attention to detail ... Gain valuable experience in patient access and healthcare operations * We will consider for ...

houstonzoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email ... Contributes to other operational priorities as needed. Education and Experience * High school ...

Ecom Industries

Call Center Representative

Stafford, TX · On-site

$13.75 - $17.25/hr

Call Center Positions Our client is looking for Call Center Representatives to support their sales ... Manages transfer of ownership of paperwork within DMV regulations for in and out-of-state ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have ...

Houston Zoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email ... Contributes to other operational priorities as needed. Education and Experience * High school ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rosharon, TX

Call Center Operations Manager information

See Rosharon, TX salary details

$28.2K

$65.9K

$121.2K

How much do call center operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center operations manager in Rosharon, TX is $65,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rosharon, TX look for? The top searched job categories for Call Center Operations Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Call Center Operations Manager jobs? Cities near Rosharon, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Call Center Representative

Perdue Brandon Fielder Collins & Mott

Houston, TX • On-site

$16/hr

Other

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Job description

Call Center Representative

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on!

We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth. If this sounds like the right opportunity for you, apply today!

ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.

At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

QUALIFICATIONS

  • High school diploma or equivalent
  • Previous office experience
  • Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Apply