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Call Center Operations Manager Jobs in Rosharon, TX

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Maintains a strong working operational/functional knowledge of call center systems. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management ...

METRO

Supervisor, Call Center Services

Houston, TX

$56K - $84K/yr

Maintains a strong working operational/functional knowledge of call center systems. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management ...

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

... while managing multiple phone lines and working within the Center's Electronic Health Record ... Maintain the phone equipment and always ensure its operation at all times. Notify Supervisor and ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Archer Systems, LLC

Call Center Rep.

Houston, TX · On-site

$15.25 - $19/hr

The successful candidates will be responsible for managing inbound and outbound calls, identifying ... Our Call Center Agents are often the sole point of contact for our customers, we are interested in ...

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rosharon, TX

Call Center Operations Manager information

See Rosharon, TX salary details

$28.2K

$65.9K

$121.2K

How much do call center operations manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for call center operations manager in Rosharon, TX is $65,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rosharon, TX look for? The top searched job categories for Call Center Operations Manager jobs in Rosharon, TX are:
What cities near Rosharon, TX are hiring for Call Center Operations Manager jobs? Cities near Rosharon, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Senior Director of Call Center Operations

Holden Richardson LLC

Houston, TX • On-site

Other

Posted 19 days ago

Job description

Holden Richardson is a retained executive search firm.


We are working on behalf of our client, a leader in aftermarket remanufacturing, to assist them in recruiting a Senior Director of Call Center Operations. Below are additional details about the role accompanied by a copy of the job description.


COMPANY:

A major distributor and remanufacturer of Class 8 vehicle aftermarket components with 40+ locations in the U.S. and Mexico.


LOCATION: Houston Metro [near IAH]

The position is based in the company’s HQ.


POSITION: Senior Director, Call Center Operations

This role reports to the COO. This is a key leadership role overseeing all inbound and outbound customer comms. This includes design/execution of call center operations and structure, IT infrastructure, and staffing requirements. Facilitating customer inquiries and operational execution are essential to customer satisfaction.


Potential for title flexibility for the right skillset.


WHAT WE NEED:

  • BS/BA in ops, business, or logistics/supply chain; or related work record
  • Strong background in Call Center operations with technical support
  • Knowledge of parts distribution for complex systems with large SKU base
  • Auto, commercial vehicle, or off-highway experience is preferred
  • Experience moving from a decentralized to a centralized call center
  • Experience managing virtual employees
  • Experience with implementing technology tools in a call center including AI.


NEXT STEPS:

  • We welcome your interest. If not a good time, we welcome your referrals.
  • If interested, please return a resume on this thread.


Apply