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Call Center Operations Manager Jobs in Vermont (NOW HIRING)

Court at Round Rock

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... Proudly named one of the 2026 VT Best Places to Work What You'll Do • Answer and manage incoming ...

Jay Peak Resort

Reservations Supervisor

Jay, VT · On-site

$19/hr

Process weekly sales reports for periodic review by management. * Ensure all company policies and best practices are being followed for call center operations. * Develop ongoing training materials to ...

Jay Peak Resort

Reservations Supervisor

North Troy, VT · On-site

$19/hr

Process weekly sales reports for periodic review by management. * Ensure all company policies and best practices are being followed for call center operations. * Develop ongoing training materials to ...

Suburban Propane

Operations Manager

Saint Albans, VT · On-site

$70K - $80K/yr

Responsibilities * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

Suburban Propane

Operations Manager

Saint Albans, VT · On-site

$70K - $80K/yr

Responsibilities * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

Suburban Propane

Operations Manager

Saint Albans, VT · On-site

$70K - $80K/yr

Responsibilities: * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Vermont

Call Center Operations Manager information

See Vermont salary details

$33.5K

$78.3K

$144.1K

How much do call center operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center operations manager in Vermont is $78,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Vermont look for?

The top searched job categories for Call Center Operations Manager jobs in Vermont are:

What cities in Vermont are hiring for Call Center Operations Manager jobs?

Cities in Vermont with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in VT?

For Call Center Operations Manager jobs in VT, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Vermont as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $78,348 per year, or $37.7 per hour.

Call Center Specialist

Springfield, VT • On-site

Court at Round Rock
See more jobs at Court at Round Rockexternal

$20 - $22/hr

Other

Medical, Dental, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

CALL CENTER HELPLINE SPECIALIST
Join Our Compassionate HelpLine Team in Springfield, VT supporting individuals, families, and caregivers when the need it most!
Are you someone who thrives in a busy call center environment and loves helping people?
Do you have strong phone skills and a caring nature?
Make a Difference Every Day!
Proudly named one of the 2026 VT Best Places to Work
What You'll Do
• Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism
• Help callers navigate services, benefits, and resources-providing accurate information and referrals
• Assist with applications such as 3SquaresVT and Medicare drug plan comparisons
• Complete quick assessments and connect callers with the right supports
• Work closely with a compassionate, supportive team (we cover the HelpLine together - no one goes it alone!)
• Accurately document calls in our database for follow-up and reporting
What We're Looking For
• Strong phone experience-especially in a call center or high-volume environment
• Experience helping older adults, caregivers, or people with disabilities is a plus
• Great at listening, asking the right questions, and keeping calm under pressure
• Confident using the phone and computer at the same time for data entry
• Organized, adaptable, and a true team player
• Bachelor's degree in a related field OR equivalent combination of education and experience
Why You'll Love Working Here
• Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance
• Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays)
• Flexibility: Hybrid work opportunities after training
• Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do
Salary range $20.00 - $22.00 per hour DOE
Who We Are
At Senior Solutions, we're more than a workplace-we're a mission-driven team committed to promoting the dignity, independence, and well-being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day.
How to Apply
Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!

Apply