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Call Center Operations Manager Jobs in North Bennington, VT

Dunkin

Network Trainer

Wilmington, VT

Communicate clearly with restaurant team members and managers. * Serve as a role model for restaurant team members. * Provide great guest service and coach restaurant team members to do the same.

Dunkin'

Network Trainer

Wilmington, VT · On-site

$17/hr

Communicate clearly with restaurant team members and managers. * Serve as a role model for restaurant team members. * Provide great guest service and coach restaurant team members to do the same.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in North Bennington, VT

Call Center Operations Manager information

See North Bennington, VT salary details

$30.6K

$71.6K

$131.6K

How much do call center operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center operations manager in North Bennington, VT is $71,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in North Bennington, VT as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,558 per year, or $34.4 per hour.

Director of Sales and Customer Service (Call Center)

Prime Group Holdings

Saratoga Springs, NY • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

Overview
Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes, has an exciting opportunity for a talented Call Center Director at its headquarters in Saratoga Springs, NY.
With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.
Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm's 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
Prime Group's performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.
Position Overview
We are looking to hire a Call Center Director to lead our organization through a period of rapid and sustained growth. This individual will manage a contact center operation that serves as the backbone for a geographically dispersed collection of sites located throughout the country. The call center engages with existing customers to address operational issues and works to generate sales to new customers by leveraging both inbound inquiries and making outbound calls.
Responsibilities
  • Work onsite and in person at our downtown Saratoga Springs, NY location, collaborating with over 40+ call center teammates in a fast-paced, customer- and sales-focused environment
  • Partner with key stakeholders to develop and execute strategic contact center initiatives that align with customer service and revenue generation objectives
  • Lead the day-to-day operations of the contact center to consistently meet and exceed customer satisfaction metrics and sales performance goals
  • Use data-driven insights and analytics to make informed staffing decisions, optimize workflows, and identify growth opportunities
  • Design and implement innovative customer engagement solutions that enhance overall customer experience while directly contributing to top-line sales growth
  • Lead and inspire a geographically distributed team, ensuring alignment with organizational goals for both service delivery and sales performance
  • Train and oversee supervisors to ensure all front-line agents are equipped with the tools, knowledge, and sales training needed to deliver exceptional service and drive conversions
  • Monitor system dashboards and case management reports to assess performance impact; proactively implement changes to improve efficiency and revenue outcomes
  • Champion initiatives that position the contact center as a key revenue driver and customer experience leader within the organization
  • Ensure support systems operate efficiently and are continuously improved to support seamless customer service and maximize sales opportunities

Qualifications
  • Bachelor's degree in business, finance or a related field
  • 10+ years of job-related experience managing call center/contact center operations, with ideally 4 years of multi-site responsibility
  • Strong analytical skills and a love of metrics
  • Familiarity with best-in-class call center management principles, metrics and practices.
  • Dynamic, results-driven leadership
  • Experience partnering with business stakeholders across geographies and functions to improve support
  • Advanced problem-solving skills to address complex and multi-faceted business problems; strong quantitative orientation.
  • Familiarity with cloud-based Contact Center systems and solutions
  • Excellent organizational skills and ability to manage multiple projects in a fast-paced environment
  • Outstanding verbal and written communication skills
  • A desire to be part of a high-growth, transformational company that is manically focused on providing a great customer experience to enable growth

Benefits
  • Competitive rate of pay and a generous benefits program
  • Salary commensurate with experience
  • Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
  • Paid vacation time; paid sick time; paid holidays

Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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