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Call Center Operations Manager Jobs in Mississippi

MDS Communications

Call Center Representative

Gulfport, MS · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Gulfport, MS · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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Call Center Operations Manager information

See Mississippi salary details

$29.8K

$69.8K

$128.3K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Mississippi is $69,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Mississippi?

For Call Center Operations Manager jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Mississippi look for?

The top searched job categories for Call Center Operations Manager jobs in Mississippi are:

What cities in Mississippi are hiring for Call Center Operations Manager jobs?

Cities in Mississippi with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in MS?

For Call Center Operations Manager jobs in MS, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Mississippi as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,787 per year, or $33.6 per hour.

Manager, Data Center Operations - Memphis

SpaceXAI

Southaven, MS • On-site

Full-time

Re-posted yesterday

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT THE ROLE:
As the Data Center Operations Manager, you'll oversee the data center technicians who keep SpaceXAI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak efficiency, supporting the compute power behind our mission. You'll co-lead a skilled team, manage critical operations, and implement smart, sustainable solutions. We're looking for someone with technical expertise and a proactive approach to maintain and scale our facilities effectively.
RESPONSIBILITIES:
  • Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXAI's AI compute systems, keeping our infrastructure reliable and ready for innovation.
  • Guide Your Team: Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment tied to SpaceXAI's objectives.
  • Streamline Processes: Take charge of hardware lifecycles, incident resolution, and inventory management, refining procedures to ensure your team operates with precision and consistency.
  • Connect Key Players: Coordinate between technicians, SpaceXAI's AI specialists, and external vendors to integrate new technology and expand capacity seamlessly.
  • Drive Sustainable Solutions: Champion energy-efficient practices and sustainability efforts, optimizing resources while supporting the demands of cutting-edge AI workloads.
  • Measure Success: Track and report key metrics like uptime, power efficiency, and issue resolution times, using data to enhance site performance and inform decisions.
  • Handle Emergencies: Lead the team through urgent situations with clear direction, resolving issues quickly to protect our AI systems from disruption.
  • Optimize Operations: Build and refine processes-such as preventative maintenance schedules with vendors and ticket workflows in Jira-to keep operations efficient and scalable.
  • Support Expansion: Work with leadership to standardize best practices across sites (if applicable), ensuring operations align with SpaceXAI's ambitious growth plans.
BASIC QUALIFICATIONS:
  • 5+ years of experience in data center operations or similar critical environments, with 3+ years managing technical teams.
  • Proven ability to lead teams effectively in fast-paced, high-responsibility settings.
  • Solid expertise in server hardware, cabling, and data center technologies, from setup to lifecycle management.
PREFERRED SKILLS AND EXPERIENCE:
  • Experience supporting compute-heavy environments like AI, machine learning, or high-performance computing.
  • Proficiency with tools like Jira and managing collaborative workflows across teams.
  • Strong analytical skills and the ability to explain technical concepts clearly to diverse audiences.
  • Familiarity with scripting (e.g., Python, Bash) to automate tasks and boost team efficiency.
  • A history of partnering with vendors, scaling operations, and advancing sustainability initiatives.
  • Enthusiasm for SpaceXAI's mission to accelerate human discovery and unravel the universe.
ADDITIONAL REQUIREMENTS:
  • Ability to thrive in a dynamic, mission-focused environment with occasional on-call duties.
  • Willingness to travel to data center locations as needed to support operations.
  • Physical capability to handle data center tasks, including lifting up to 50 lbs, standing for long periods, and occasional ladder use

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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