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Call Center Operations Manager Jobs in Olive Branch, MS

SpaceXAI

Manager, Data Center Operations

Memphis, TN · On-site

$162K/yr

As the Data Center Operations Manager, you'll oversee the data center technicians who keep SpaceXAI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak ...

SpaceXAI

Manager, Data Center Operations

Memphis, TN · On-site

$162K/yr

As the Data Center Operations Manager, you'll oversee the data center technicians who keep SpaceXAI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Flynn Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$13.75 - $17.25/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

SpaceXAI

Manager, Site Operations

Memphis, TN · On-site

As the Site Operations Manager, you'll oversee the data center technicians who keep SpaceXAI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak ...

Volvo Group

First Line Manager

Byhalia, MS · On-site

Scope Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound/Mack) Manages Team Leaders and respective team members Cooperates with colleagues and ...

New

SpaceXAI

Supervisor, Data Center Operations

Memphis, TN

$162K/yr

Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning. * Develop and enforce standard operating procedures (SOPs) and ensure ...

SpaceXAI

Site Operations Manager

Memphis, TN · On-site

As the Site Operations Manager, you'll oversee the data center technicians, ensuring the AI infrastructure operates efficiently while implementing sustainable solutions and managing critical ...

SpaceXAI

Supervisor, Data Center Operations

Memphis, TN · On-site

$162K/yr

Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning. * Develop and enforce standard operating procedures (SOPs) and ensure ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Olive Branch, MS

Call Center Operations Manager information

See Olive Branch, MS salary details

$28.3K

$66.1K

$121.5K

How much do call center operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center operations manager in Olive Branch, MS is $66,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $81,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Olive Branch, MS look for?

The top searched job categories for Call Center Operations Manager jobs in Olive Branch, MS are:

What cities near Olive Branch, MS are hiring for Call Center Operations Manager jobs?

Cities near Olive Branch, MS with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Olive Branch, MS as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,095 per year, or $31.8 per hour.

Data Center Operations Manager

West Memphis, AR • On-site

Enfrasolutions
See more jobs at Enfrasolutionsexternal

$130 - $170/hr

Other

Posted 24 days ago

Job description

About Us

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success.

Overview

The Operations Manager is responsible for providing leadership and direction for day-to-day execution of work of the assigned business unit from Preconstruction to Project Closeout. Developing and implementing execution plans and maximizing overall business objectives and ensure maximum profitability.

Responsibilities
  • Manages Project Managers, General Superintendents and Superintendents.
  • Allocating, coordinating and quality assurance of drafting resources within Business Units.
  • Implementing productivity improvements, assure project compliance and quality assurance.
  • Maintaining consistency in Project and Field Management processes throughout Business Unit
  • Champion of safety, discipline safety violators and provide coaching to prevent problems.
  • Initiate and hold Project Review meetings with Project Managers, General Superintendents, and Superintendents, including review of deviations on status reports, billings, and cash position of each project.
  • Approves all additional pricing quoted to customers, including change orders, back charges, claims, and anything that changes contract.
  • Resolves cost-related issues between Installing and Engineering.
  • Identifies and monitors upcoming Project Managers.
  • Tracks and reports on risk management (cert, of insurance, bonds of subs, safety, theft).
  • Assures customer satisfaction through project manager/superintendent team.
QualificationsRequired Education, Experience, and Qualifications
  • At least 8 years verifiable experience in heavy ($20M+) plumbing and HVAC commercial construction (Hotels, High Rise Office Buildings, Hospitals, etc.).
  • State plumbing license or 5+ verifiable years as an Operations Manager.
  • Proven leadership and supervisory skills with responsibility of managing numerous superintendents and general superintendents with projects that are ongoing simultaneously.
  • Effective verbal and written communication skills.
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
  • Versed in the industry and the Company’s competitors.
  • Ability to multitask and perform duties outside of the scope of work when necessary.
Preferred Education, Experience, and Qualifications
  • At least 6 months of safety training other state
Travel Requirements
  • Only at this Data Center project site.
Physical Activities
  • Climbing stairs.
  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Repeating motions that may include the wrists, hands and/or fingers
Environmental Conditions
  • Quiet environment
Physical Demands
  • Light work that includes adjusting and/or moving objects up to 20 pounds

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Pay Range

USD $130,000.00 - USD $170,000.00 /Yr.

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

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