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Call Center Operations Manager Jobs in Maryland (NOW HIRING)

Luxury Bath Technologies

Call Center Specialist

Berlin, MD · On-site

$15 - $30/hr

Call Center Specialist Company: Luxury Bath of Mid Atlantic Location: Ocean City, MD Pay Range: $15 ... There is also an opportunity for advancement into a management role as the company continues to ...

Luxury Bath Technologies

Call Center Specialist

Berlin, MD · On-site

$15 - $30/hr

Call Center Specialist Company: Luxury Bath of Mid Atlantic Location: Ocean City, MD Pay Range: $15 ... There is also an opportunity for advancement into a management role as the company continues to ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Maryland

Call Center Operations Manager information

See Maryland salary details

$30.6K

$71.5K

$131.5K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Maryland is $71,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Maryland?

The most popular types of Call Center Operations jobs in Maryland are:

What are popular job titles related to Call Center Operations Manager jobs in Maryland?

For Call Center Operations Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Maryland look for?

The top searched job categories for Call Center Operations Manager jobs in Maryland are:

What cities in Maryland are hiring for Call Center Operations Manager jobs?

Cities in Maryland with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in MD?

For Call Center Operations Manager jobs in MD, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,517 per year, or $34.4 per hour.

Lead Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$23 - $24/hr

Full-time

Re-posted 17 days ago

Job description

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of  7:45 a.m.- 4:30 p.m. 

Job Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

  • Works directly under the Call Center Supervisor's supervision. 
  • Oversees and monitors the call center operations when the Supervisor is unavailable. 
  • Provides answers and guidance to staff with appointment schedule changes/conflicts. 
  • Serves as a liaison for any/all patient situations, including upset and dissatisfied patients. 
  • Oversees new hire training. 
  • Assists with reports and other projects.

Qualifications: 

  • High school diploma or GED required; Associate's degree preferred. 
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting. 
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia. 
  • Strong phone and verbal communication skills along with active listening. 
  • Customer focus and adaptability to different personality types. 
  • Ability to multitask, set priorities, and manage time effectively. 
  • Able to occasionally travel during the work week. 

About Reiter, Hill & Johnson: 

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com. 

About Advantia Health: 

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families. 

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. 

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.