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Call Center Manager Jobs in Renton, WA (NOW HIRING)

Sound

Call Center Assistant - Tukwila

Tukwila, WA

$25.53 - $26.84/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and ...

North Creek Roofing

Contact Center Lead

Fife, WA

$60K - $75K/yr

Monitor call quality and assist with QA reviews as needed. * Manage minor attendance or behavior ... Contact Center Hours: * Monday-Friday: 8:00 AM - 7:00 PM * Saturday-Sunday: 9:00 AM - 5:00 PM

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and ...

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Call Center Manager information

See Renton, WA salary details

$33.2K

$71.8K

$123.2K

How much do call center manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for call center manager in Renton, WA is $71,808.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $84,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Renton, WA? The most popular types of Call Center jobs in Renton, WA are:
What job categories do people searching Call Center Manager jobs in Renton, WA look for? The top searched job categories for Call Center Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Call Center Manager jobs? Cities near Renton, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Renton, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,808 per year, or $34.5 per hour.
Call Center Representative | Appointment Setter | 55K-75K | Tukwila

Call Center Representative | Appointment Setter | 55K-75K | Tukwila

Luxury Bath Technologies

Kent, WA • On-site

$55K - $75K/yr

Full-time

Posted 21 days ago

Job description

Call Center Representative | Appointment Setter | $55K–$75K | Tukwila

Pay: $20/hour + performance-based commission
Total Annual Earnings: $55,000–$75,000
Job Type: Full-time
Work Location: In person (Tukwila, WA)

Call Center Representative (Appointment Setter)

Bath Center is one of the fastest-growing companies in the bath remodeling industry, helping homeowners transform their bathrooms with durable, low-maintenance acrylic remodeling solutions.

We are seeking motivated Business Development Representatives to join our team. This is a high-volume communication role focused on engaging homeowners, managing appointments, and supporting our sales team through consistent scheduling and follow-up.

This is a fast-paced, phone-based position ideal for individuals who are comfortable in a high-activity environment and enjoy speaking with people throughout the day.

Compensation & Benefits

  • $20/hour base pay
  • $55,000–$75,000 total annual earnings (base + commission)
  • Performance-based commission and bonus opportunities
  • Paid training
  • Advancement opportunities into sales and leadership roles

What You’ll Do

  • Spend most of your day speaking with homeowners to confirm or reschedule existing appointments
  • Schedule new appointments for the sales team with interested homeowners
  • High-volume outbound dialing environment focused on qualifying homeowners and scheduling appointments
  • No cold calling — all contacts are existing homeowners who have already engaged with Bath Center or requested information
  • Build rapport and maintain professional communication with homeowners
  • Track all interactions and update CRM records accurately
  • Work closely with the sales team to support appointment success and follow-through

Ideal Background

Candidates often come from:

  • Business Development Representative (BDR) roles
  • Sales Development Representative (SDR) roles
  • Inside sales roles
  • Outbound sales environments
  • Call center sales or customer engagement roles
  • Appointment setting roles
  • Customer service roles involving frequent phone communication
  • Retail or hospitality roles requiring strong interpersonal communication

No experience required — paid training provided.

Qualifications

  • Strong communication and phone skills
  • Comfortable in a high-volume, fast-paced calling environment
  • Professional and confident customer interaction skills
  • Reliable, self-motivated, and accountable
  • Comfortable using CRM systems and basic computer tools
  • Goal-oriented and performance-driven mindset

Why Join Bath Center?

  • High-volume communication role with structured lead flow
  • No cold calling — all homeowners have already engaged or requested information
  • Consistent scheduling support for sales team success
  • Fast-paced environment ideal for strong communicators
  • Opportunity to grow into sales or leadership roles within a rapidly expanding company

If you are motivated, dependable, and ready to build a career in business development and appointment setting, we encourage you to apply today.

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