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Call Center Manager Jobs in Renton, WA (NOW HIRING)

Walmart

(USA) Vision Center Manager L1

Port Orchard, WA

$29.50 - $39.50/hr

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

North Creek Roofing

Contact Center Lead

Fife, WA

$60K - $75K/yr

Monitor call quality and assist with QA reviews as needed. * Manage minor attendance or behavior ... Contact Center Hours: * Monday-Friday: 8:00 AM - 7:00 PM * Saturday-Sunday: 9:00 AM - 5:00 PM

Walgreens

Group Supervisor Fulfillment Center

Kent, WA · On-site

$63.10K - $101.20K/yr

Provides daily support to pharmacy fulfillment center team members to ensure they provide a first ... Experience applying knowledge of Workforce Management Systems (WMS) * Bi-lingual in English and ...

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Call Center Manager information

See Renton, WA salary details

$33.2K

$71.8K

$123.2K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Renton, WA is $71,808.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $84,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Renton, WA? The most popular types of Call Center jobs in Renton, WA are:
What job categories do people searching Call Center Manager jobs in Renton, WA look for? The top searched job categories for Call Center Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Call Center Manager jobs? Cities near Renton, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Renton, WA as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 64% Full Time, 28% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,808 per year, or $34.5 per hour.
Inbound Dental Call Center Representative - Bilingual - Weekends

Inbound Dental Call Center Representative - Bilingual - Weekends

Emergency Dental Care USA, Inc

Federal Way, WA

Other

Posted 19 days ago

Job description

Appointment Conversion Specialist Call Center (Dental Office) About the Role We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care.

This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care. Key Responsibilities Handle high-volume inbound calls from prospective and existing patients Convert calls into scheduled appointments by effectively communicating value and urgency of care Understand patient needs and recommend appropriate services and next steps Meet and exceed daily, weekly, and monthly scheduling and conversion goals Accurately document all patient interactions in the CRM/practice management system Follow up on unscheduled treatment, missed appointments, and patient inquiries Manage objections related to cost, concerns, and scheduling with confidence and empathy Collaborate with office teams to ensure seamless patient experience Maintain professionalism and positivity in a fast-paced call center environment Availability to work Pacific Standard Time (PST) hours Bilingual

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