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Call Center Manager Jobs in Renton, WA (NOW HIRING)

Carbon Health

Center Manager

Lynnwood, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Renton, WA

Call Center Manager information

See Renton, WA salary details

$33.2K

$71.8K

$123.2K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Renton, WA is $71,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Renton, WA?

The most popular types of Call Center jobs in Renton, WA are:

What job categories do people searching Call Center Manager jobs in Renton, WA look for?

The top searched job categories for Call Center Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Call Center Manager jobs?

Cities near Renton, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,802 per year, or $34.5 per hour.

Intake Call Center Representative

LightHeart Mental Health

Seattle, WA • On-site

$19 - $22/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Join us at Lightheart Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities: 

  • Handle inbound calls, conducting initial screenings and assessments to gather vital information.
  • Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
  • Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
  • Maintain accurate documentation of client information and ensure compliance with privacy regulations.
  • Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications: 

  • High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
  • 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.
  • Excellent interpersonal and communication skills, with an ability to show empathy and patience.
  • Familiarity with behavioral health terminology and available community resources.
  • Proficient in using computer systems, including Microsoft Office.

Explore the Advantages of Joining Our Team:

  • Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
  • Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
  • Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
  • Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
  • Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
  • Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $19 – $22. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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