Overnight Call Center Jobs in Renton, WA (NOW HIRING)

Description

Annual Salary: $45,760 to $58,240 ($22.00 to $28.00 per hour)

This is a non-exempt position that is paid by the hour. Applicants must pass a background check.

Work Location and Hours of Operations

Northwest Asthma and Allergy - 9725 Third Ave NE, Ste 500 Seattle, WA 98115

Monday - Friday 8:00 am - 5:00 pm

Benefits Include:

Medical PPO

Dental PPO

Vision

Employer paid Life and AD&D

Employee paid supplemental Life and AD&D

Employer paid LTD

Profit sharing and 401k plan

Vacation - 21 days accrued per year

About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.

We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.

Job Summary

Northwest Asthma & Allergy Center is seeking a detail-oriented, collaborative, and warm Patient Registration Specialist to join our centralized operations team. As the vital first point of contact for our practice, you will play a key role in delivering an exceptional experience for both external patients and internal clinical teams across all six of our clinic locations. This job is fully onsite at our Seattle clinic in the Northgate area.

In this expanded, fast-paced role, you will go beyond traditional call handling-managing end-to-end patient registration, patient scheduling, insurance verification, service authorization, referral management, and digital communications. Whether you are an experienced healthcare administrative professional or a high-energy customer service specialist looking to build a career in medical operations, this position offers an exciting opportunity to thrive in a supportive, team-centered environment 

• High-Volume Call Management: Proven ability to manage and answer all incoming phone calls efficiently throughout the workday, serving as the primary communication link between our patients and the practice.
• Customer Service Excellence: Exceptional interpersonal skills with a warm, patient-first attitude and a strong commitment to outstanding internal customer service for colleagues and clinical teams across all locations.
• Healthcare & Insurance Knowledge: Preliminary understanding of health insurance plans, payors, networks, basic referral processes, and service authorizations preferred.
• Technical Proficiency: Hands-on experience or strong aptitude for navigating EMR/EHR systems, multi-line phone systems, and Microsoft Office 365 (specifically Microsoft Teams and Outlook).
• Attention to Detail: High accuracy in data entry, patient registration, record management, insurance verification, and complex provider scheduling rules.
• Adaptability & Communication: Excellent verbal and written communication skills with the ability to balance multiple priorities, live phone calls, and digital messaging queues in  

Requirements

Minimum Qualifications

• High school diploma or GED
• Two years of medical office experience
• Exceptional customer/patient service/interpersonal skills
• Self-motivation, empathy, and ability to multitask
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Preferred Qualifications

• Experience with Electronic Medical Records (EMR/EHR)

Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a "Ban the Box" employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.