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Overnight Call Center Jobs in Renton, WA (NOW HIRING)

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Overnight Call Center information

See Renton, WA salary details

$12

$20

$28

How much do overnight call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for overnight call center in Renton, WA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Renton, WA?

The most popular types of Call Center jobs in Renton, WA are:

What job categories do people searching Overnight Call Center jobs in Renton, WA look for?

The top searched job categories for Overnight Call Center jobs in Renton, WA are:

What cities near Renton, WA are hiring for Overnight Call Center jobs?

Cities near Renton, WA with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Renton, WA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,911 per year, or $20.1 per hour.

Call Center Representative

Insight Pest Solutions

Federal Way, WA • On-site

$20 - $21/hr

Other

Medical, Dental, Vision

Re-posted 14 days ago

Job description

Position Overview
Customer Service Representative
We are looking for someone who consistently follows up, communicates well, takes ownership, keeps accurate records, helps convert opportunities into scheduled services, resolves customer concerns, and contributes to an excellent customer experience.
This is a great fit for someone who likes responsibility, enjoys staying busy, and gets satisfaction from seeing things through from beginning to end.
Key Responsibilities
  • Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner
  • Follow-up on internal leads
  • Communicate professionally and clearly with customers via phone, email, and written documentation
  • Ability to properly explain and schedule services
  • Demonstrate understanding and professionalism in all customer interactions
  • Assist in resolving issues
Experience & Skills
  • Strong background in customer service and following-up on warm leads via the phone
  • Demonstrated leadership qualities and ability to work in a team-oriented environment
  • Excellent communication skills (verbal and written) and strong listening skills
  • High level of attention to detail with strong communication skills
  • Proficiency in Microsoft Office or Google Workspace
Preferred (but not required):
  • Experience working in sales
What We're Looking For
  • This is an in office position and requires sitting and working on a computer for several hours at a time
  • Must be available for a rotating six-day/four-day schedule. Tuesday-Friday one week, followed by Monday-Saturday the next. Weekday hours are 8:30 a.m.-5:00 p.m., and Saturday hours are 9:00 a.m.-2:00 p.m. Saturday shifts fall on the second and fourth Saturdays of each month.
  • A professional who can balance efficiency with quality service
  • Has a warm, confident, and engaging personality and enjoys talking with people
  • Takes ownership of tasks and follows through until they are fully resolved
  • Is proactive and looks for what needs to be done rather than waiting for direction
  • Has strong follow-up habits and is comfortable making outbound calls to warm leads. Understands that great customer service also means identifying opportunities, asking the right questions, and helping customers take the next step.
  • Uses good judgment and knows when to solve a problem independently and when to escalate it
  • Pays close attention to details, notes, scheduling, and customer information
  • Is organized and able to manage multiple priorities without letting things fall through the cracks
  • Holds themselves to a high standard of professionalism, reliability, and accountability
  • Looks for better ways to do things and naturally follows best practices and established processes
  • Is coachable, receptive to feedback, and interested in continued growth
What We Offer
  • Benefits: Medical, Dental, Vision
  • Pay: $20-$21 per hour
  • Paid Training

Equal Employment Opportunity (EEO) Statement: Rodent Guard is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is subject to change at any time.

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