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Call Center Director Jobs in Renton, WA (NOW HIRING)

Kiddie Academy

Center Director

Bellevue, WA · On-site

$52K - $72K/yr

Apply now to join our leadership team at Kiddie Academy as the Center Director ! We have an awesome work culture , and if you're the right candidate, you'll fit right in. We offer growth-oriented ...

Kiddie Academy

Center Director

Bellevue, WA · On-site

$52K - $72K/yr

Apply now to join our leadership team at Kiddie Academy as the Center Director ! We have an awesome work culture , and if you're the right candidate, you'll fit right in. We offer growth-oriented ...

Kiddie Academy

Center Director

Seattle, WA · On-site

$60K - $90K/yr

Kiddie Academy of Seattle at Greenwood , our newest Kiddie Academy in the region is looking for an energetic, organized, experienced and inspiring professional to join us as Center Director . If you ...

Kiddie Academy

Center Director

Seattle, WA · On-site

$60K - $90K/yr

Kiddie Academy of Seattle at Greenwood , our newest Kiddie Academy in the region is looking for an energetic, organized, experienced and inspiring professional to join us as Center Director . If you ...

KINDERCARE

Center Director

Bellevue, WA · On-site

$52K - $72K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site

$17.50 - $22/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.50 - $22/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

Starwood Hotels

Call Center Agent

Seattle, WA · On-site

$23.50/hr

Call Center / Pbx Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

Code Ninjas of Kirkland

Center Director

Kirkland, WA · On-site

$42K - $45K/yr

We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$23.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$23.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

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Showing results 1-20

All JobsCall Center Director JobsCall Center Director Jobs in Renton, WA

Call Center Director information

See Renton, WA salary details

$49.7K

$116.3K

$180.7K

How much do call center director jobs pay per year?

As of Jun 27, 2026, the average yearly pay for call center director in Renton, WA is $116,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Renton, WA? The most popular types of Call Center jobs in Renton, WA are:
What are popular job titles related to Call Center Director jobs in Renton, WA? For Call Center Director jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Renton, WA look for? The top searched job categories for Call Center Director jobs in Renton, WA are:
What cities near Renton, WA are hiring for Call Center Director jobs? Cities near Renton, WA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Renton, WA as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $116,342 per year, or $55.9 per hour.

Center Director

Kiddie Academy

Bellevue, WA • On-site

$52K - $72K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago

Job description

Kiddie Academy of Bellevue has an exciting leadership opportunity for an energetic, organized, experienced and inspiring professional to join us as Center Director. As a leader in a Child Care Center, this position allows you to inspire, lead a team of qualified teachers and administrative staff in providing the best learning and development experience for children and their families. You'll have the opportunity to combine your ECE experience with business management skills to influence the operations of the Academy. If you're motivated by smiles and laughs from children and praise from parents, this could be the job for you. Apply now to join our leadership team at Kiddie Academy as the Center Director!
We have an awesome work culture, and if you're the right candidate, you'll fit right in. We offer growth-oriented, challenging and rewarding career opportunities in a collaborative and supportive environment. We are committed, flexible and creative in our talent growth strategy. We are a franchise group (KAGS) of locally owned early childhood education academies in the Greater Seattle area. Our group owns and operates the Kiddie Academy locations in Bellevue, Bothell, Kirkland, Mill Creek, Kenmore and Seattle. Our programs have a stellar reputation in the community for providing the highest quality care through our Life Essentials® and Character Essentials ® curriculum.
Position Overview: As a Center Director, you will be part of the management team responsible for managing the overall program including human resource development, staff scheduling, program planning, program implementation and evaluation; student assessments, family relations, marketing, enrollments and academy operations.
Position Requirements:
  • Minimum two (2) years of full-time experience in managing large (>100 capacity) center-based programs in a Center Director role.
  • Candidates should have all credentials required for the position of a Center Director per WAC or be willing to get them shortly after joining
  • A thorough knowledge of WA Licensing regulations (WACs) for childcare centers and a great understanding of developmentally appropriate practices
  • Must have at least an AA degree in childcare or management, or related field.
  • Strong verbal and written communication skills
  • Action oriented, organized, strategic thinker, focused on getting the right things done

About Working with Us
We invest in you because your success is our success. great benefits to our full-time employees, including:
  • Competitive salary
  • Medical, dental and vision insurance
  • Life insurance
  • Generous paid time off
  • Company paid Professional development support including paid training and professional subscriptions
  • Fantastic growth opportunities available through job rotation, lateral move and special project assignments
  • Childcare discounts for employees (limited availability and conditions apply).

..and much more.
About Kiddie Academy:
Kiddie Academy® is a leader in educationally focused child cares for more than 30 years. Kiddie Academy redefined childcare by creating a place where fun and learning go hand in hand. Kiddie Academy and this franchise group is an equal opportunity employer.

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