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Call Center Director Jobs in Renton, WA (NOW HIRING)

Kiddie Academy

Center Director

Bellevue, WA · On-site

$52.80K - $72.40K/yr

Apply now to join our leadership team at Kiddie Academy as the Center Director ! We have an awesome work culture , and if you're the right candidate, you'll fit right in. We offer growth-oriented ...

Kiddie Academy

Center Director

Bellevue, WA

$52.80K - $72.40K/yr

Apply now to join our leadership team at Kiddie Academy as the Center Director ! We have an awesome work culture , and if you're the right candidate, you'll fit right in. We offer growth-oriented ...

Kiddie Academy

Center Director

Seattle, WA

$60K - $90K/yr

Kiddie Academy of Seattle at Greenwood , our newest Kiddie Academy in the region is looking for an energetic, organized, experienced and inspiring professional to join us as Center Director . If you ...

Kiddie Academy

Center Director

Seattle, WA · On-site

$60K - $90K/yr

Kiddie Academy of Seattle at Greenwood , our newest Kiddie Academy in the region is looking for an energetic, organized, experienced and inspiring professional to join us as Center Director . If you ...

AppleOne

Call Center Extraodinaire

Renton, WA

$510K/yr

This direct hire opportunity is a great fit for a dependable, customer-focused professional with previous call center experience who enjoys working in a fast-paced, team-oriented environment. This ...

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CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.50 - $22/hr

Call Center Representative Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one ...

Starwood Hotels

Call Center Agent

Seattle, WA

$23.50/hr

Call Center / Pbx Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

Learning Care Group

Center Director

Kirkland, WA · On-site

$80.17K - $82K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kirkland, WA

$80.17K - $82K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Kirkland, WA · On-site

$80.17K - $82K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

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Call Center Director information

See Renton, WA salary details

$49.7K

$116.3K

$180.7K

How much do call center director jobs pay per year?

As of May 31, 2026, the average yearly pay for call center director in Renton, WA is $116,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $135,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Renton, WA? The most popular types of Call Center jobs in Renton, WA are:
What job categories do people searching Call Center Director jobs in Renton, WA look for? The top searched job categories for Call Center Director jobs in Renton, WA are:
What cities near Renton, WA are hiring for Call Center Director jobs? Cities near Renton, WA with the most Call Center Director job openings:
Call Center Director jobs near you
Call Center Representative

Call Center Representative

Virginia Mason Medical Center

Edmonds, WA • On-site

$25.25 - $35.67/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Where You'll Work
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
  • Health/dental/vision
  • FSA and HSA spending accounts
  • 2 retirement plans
  • Paid vacation and sick time
  • Adoption assistance
  • Wellness program

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
Job Summary and Responsibilities
This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.
Please Note: One application is sufficient, we ask that you do not apply to multiple of the Call Center Representative jobs.
As our Patient Services Representative, you will help our patients and their families by providing essential operational support and scheduling services, so they can easily access the care they need with a seamless and positive experience.
Every day you will represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs. You will be expected to schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions, while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. You will also communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient.
To be successful in this role, you must demonstrate a high level of customer service consistent with VMMC's mission, goals, and service standards, and possess exceptional communication and organizational skills.
"We deliver inspired people to do meaningful work."
Job Requirements
  • 6 months of office and/or call center, customer service or healthcare experience
  • Familiarity with medical terminology and proficient in Microsoft Office products
  • Previous call center or health care or customer service experience preferred
  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software
  • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature
  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)
  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
  • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible

We are an equal opportunity/affirmative action employer.

Apply