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Call Center Director Jobs in Renton, WA (NOW HIRING)

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Payment Processor

Renton, WA · On-site

$23.39/hr

Must have a strong knowledge of company policies/guidelines as directed by management; and must be ... Performs as a call center CSR when required to handle call surges or to schedule requirements.

DIRECT INTERACTIONS, INC.

Surge Team Agent

Seattle, WA · Remote

$15/hr

Independent Contractor position, paid monthly on the 10th via direct deposit Shifts * Seasonal agent on the Surge Team * Shifts selected in 1-hour increments * Call center operates 24/7, with peak ...

New

Hunt's Services

Customer Service Representative

Fife, WA · On-site

$21 - $23/hr

Our 5 star service begins with our call center. We are seeking individuals capable of empathizing ... Directing phone calls to verify the accuracy of scheduling information. * Creating thorough ...

Hunt's Services

Customer Service Representative

Fife, WA · On-site

$21 - $23/hr

Our 5 star service begins with our call center. We are seeking individuals capable of empathizing ... Directing phone calls to verify the accuracy of scheduling information. * Creating thorough ...

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Call Center Director information

See Renton, WA salary details

$49.5K

$115.9K

$180K

How much do call center director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center director in Renton, WA is $115,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $135,000.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Renton, WA?

The most popular types of Call Center jobs in Renton, WA are:

What job categories do people searching Call Center Director jobs in Renton, WA look for?

The top searched job categories for Call Center Director jobs in Renton, WA are:

What cities near Renton, WA are hiring for Call Center Director jobs?

Cities near Renton, WA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Renton, WA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,869 per year, or $55.7 per hour.

Business Development Representative

JAGUAR LAND ROVER BELLEVUE

Bellevue, WA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Fields Jaguar Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. 

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.

Responsibilities

  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
  • Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores
  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms

Inbound Calls

  • Schedule service appointments 
  • Assist with alternate transportation needs
  • Answer basic service and pricing questions
  • Provide parts and labor pricing information
  • Coordinate recall appointments
  • Direct customers to the correct department 

Outbound Calls

  • Perform friendly "missed appointment" service follow-up calls
  • Schedule recalls and tele-service
  • Contact customers regarding special parts orders

 Qualifications

  • Excellent communication and active listening skills
  • A genuine passion for helping customers
  • Comfort with computers and the ability to learn new systems quickly
  • A positive attitude and a team-first mindset

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, and Sundays off.

PAY: $22.00 - $28.00

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.