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Call Center Director Jobs in Renton, WA (NOW HIRING)

SOS International LLC

Call Agent

Seattle, WA · On-site

$17 - $22.50/hr

... direct support of disaster activity. Call Agents will be taking calls, in a ready state to take ... Call Agents perform the call center supported registration process, provide applicable referrals ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Renton, WA

Call Center Director information

See Renton, WA salary details

$49.5K

$115.9K

$180K

How much do call center director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center director in Renton, WA is $115,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $135,000.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Renton, WA?

The most popular types of Call Center jobs in Renton, WA are:

What job categories do people searching Call Center Director jobs in Renton, WA look for?

The top searched job categories for Call Center Director jobs in Renton, WA are:

What cities near Renton, WA are hiring for Call Center Director jobs?

Cities near Renton, WA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Renton, WA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,869 per year, or $55.7 per hour.

Call Center Representative | Appointment Setter | 55K-75K | Tukwila

Luxury Bath Technologies

Tacoma, WA • On-site

$55K - $75K/yr

Full-time

Re-posted 12 days ago

Job description

Call Center Representative | Appointment Setter | $55K–$75K |
Pay: $20/hour + performance-based commission
Total Annual Earnings: $55,000–$75,000
Job Type: Full-time
Work Location: In person (Tukwila, WA)

Call Center Representative (Appointment Setter)

Bath Center is one of the fastest-growing companies in the bath remodeling industry, helping homeowners transform their bathrooms with durable, low-maintenance acrylic remodeling solutions.

We are seeking motivated Business Development Representatives to join our team. This is a high-volume communication role focused on engaging homeowners, managing appointments, and supporting our sales team through consistent scheduling and follow-up.

This is a fast-paced, phone-based position ideal for individuals who are comfortable in a high-activity environment and enjoy speaking with people throughout the day.

Compensation & Benefits

  • $20/hour base pay
  • $55,000–$75,000 total annual earnings (base + commission)
  • Performance-based commission and bonus opportunities
  • Paid training
  • Advancement opportunities into sales and leadership roles

What You’ll Do

  • Spend most of your day speaking with homeowners to confirm or reschedule existing appointments
  • Schedule new appointments for the sales team with interested homeowners
  • High-volume outbound dialing environment focused on qualifying homeowners and scheduling appointments
  • No cold calling — all contacts are existing homeowners who have already engaged with Bath Center or requested information
  • Build rapport and maintain professional communication with homeowners
  • Track all interactions and update CRM records accurately
  • Work closely with the sales team to support appointment success and follow-through

Ideal Background

Candidates often come from:

  • Business Development Representative (BDR) roles
  • Sales Development Representative (SDR) roles
  • Inside sales roles
  • Outbound sales environments
  • Call center sales or customer engagement roles
  • Appointment setting roles
  • Customer service roles involving frequent phone communication
  • Retail or hospitality roles requiring strong interpersonal communication

No experience required — paid training provided.

Qualifications

  • Strong communication and phone skills
  • Comfortable in a high-volume, fast-paced calling environment
  • Professional and confident customer interaction skills
  • Reliable, self-motivated, and accountable
  • Comfortable using CRM systems and basic computer tools
  • Goal-oriented and performance-driven mindset

Why Join Bath Center?

  • High-volume communication role with structured lead flow
  • No cold calling — all homeowners have already engaged or requested information
  • Consistent scheduling support for sales team success
  • Fast-paced environment ideal for strong communicators
  • Opportunity to grow into sales or leadership roles within a rapidly expanding company

If you are motivated, dependable, and ready to build a career in business development and appointment setting, we encourage you to apply today.

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