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Call Center Director Jobs in Renton, WA (NOW HIRING)

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Other related duties as assigned by the Supervisor or Director. KEY WORK RELATIONSHIPS Establishes ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Other related duties as assigned by the Supervisor or Director. KEY WORK RELATIONSHIPS Establishes ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Other related duties as assigned by the Supervisor or Director. KEY WORK RELATIONSHIPS Establishes ...

Uw

Transfer Center Coordinator

Seattle, WA · On-site

$23.41/hr

Evening Shift DEPARTMENT DESCRIPTION The UW Medicine Transfer Center is 24-hour call center serving ... Assess callers needs to prioritize emergent or critical issues and direct to the appropriate ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Renton, WA

Call Center Director information

See Renton, WA salary details

$49.7K

$116.3K

$180.7K

How much do call center director jobs pay per year?

As of Jul 26, 2026, the average yearly pay for call center director in Renton, WA is $116,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Renton, WA? The most popular types of Call Center jobs in Renton, WA are:
What job categories do people searching Call Center Director jobs in Renton, WA look for? The top searched job categories for Call Center Director jobs in Renton, WA are:
What cities near Renton, WA are hiring for Call Center Director jobs? Cities near Renton, WA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Renton, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $116,324 per year, or $55.9 per hour.

Call Center Agent

SH Hotels and Resorts

Seattle, WA • On-site

$24.21/hr

Full-time

Posted 4 days ago

Job description

Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage.
Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.
About you...
Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$24.21 per hour
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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