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Call Center Director Jobs in Bothell, WA (NOW HIRING)

Kiddie Academy

Center Director

Bellevue, WA · On-site

$52K - $72K/yr

Apply now to join our leadership team at Kiddie Academy as the Center Director ! We have an awesome work culture , and if you're the right candidate, you'll fit right in. We offer growth-oriented ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

Kiddie Academy

Center Director

Seattle, WA · On-site

$60K - $90K/yr

Kiddie Academy of Seattle at Greenwood , our newest Kiddie Academy in the region is looking for an energetic, organized, experienced and inspiring professional to join us as Center Director . If you ...

KINDERCARE

Center Director

Bellevue, WA

$52K - $72K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Code Ninjas of Beacon Hill

Center Director

Seattle, WA · On-site

$21 - $26/hr

We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are ...

Code Ninjas

Center Director

Seattle, WA · On-site

$21 - $26/hr

We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are ...

Code Ninjas of Kirkland

Center Director

Kirkland, WA · On-site

$42K - $45K/yr

We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team ... You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

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Showing results 1-20

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Bothell, WA

Call Center Director information

See Bothell, WA salary details

$49.2K

$115.2K

$178.9K

How much do call center director jobs pay per year?

As of Jul 24, 2026, the average yearly pay for call center director in Bothell, WA is $115,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,800.00 and $134,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Bothell, WA? The most popular types of Call Center jobs in Bothell, WA are:
What job categories do people searching Call Center Director jobs in Bothell, WA look for? The top searched job categories for Call Center Director jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Director jobs? Cities near Bothell, WA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Bothell, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $115,154 per year, or $55.4 per hour.
Call Center Representative

Call Center Representative

Northwest Asthma & Allergy Center

Seattle, WA

$22 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

Annual Salary: $45,760 to $58,240 ($22.00 to $28.00 per hour)

This is a non-exempt position that is paid by the hour. Applicants must pass a background check.


Work Location and Hours of Operations

Northwest Asthma and Allergy - 9725 Third Ave NE, Ste 500 Seattle, WA 98115

Monday - Friday 8:00 am - 5:00 pm


Benefits Include:

Medical PPO

Dental PPO

Vision

Employer paid Life and AD&D

Employee paid supplemental Life and AD&D

Employer paid LTD

Profit sharing and 401k plan

Vacation - 21 days accrued per year


About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.


We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.


Job Summary

Northwest Asthma and Allergy Center is seeking a full-time Call Center Representative (CSR) who will provide a warm, welcoming presence to our call center and who will strive to provide outstanding customer service to our patients. This is a great opportunity for an experienced professional or for someone just starting a career in the healthcare field to join our friendly team in our busy call center.

  • Answer incoming phone calls as a representative of all 6 clinics
  • Verify and update patient information to ensure proper billing
  • Obtain appropriate patient consents if necessary
  • Schedule appointments
  • Verify insurance and ensure necessary information and insurance card copies are in the EMR system
  • Manage patient messages and calls
  • Confirm patient appointments
  • Follow-through with referral management (verify insurance, contact patient, obtain necessary records from referring provider)

Requirements

Minimum Qualifications

  • High school diploma or GED
  • Two years of medical office experience
  • Exceptional customer/patient service/interpersonal skills
  • Self-motivation, empathy, and ability to multitask
  • Clear and effective communication in a positive manner; attention to detail, spelling and grammar
  • Knowledge of computer and phone systems

Preferred Qualifications

  • Experience with Electronic Medical Records (EMR/EHR)

Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a "Ban the Box" employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.

Apply