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Call Center Manager Jobs in Bothell, WA (NOW HIRING)

Seatown

Call Center Manager

Mukilteo, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Lynnwood, WA

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Everett, WA

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Gene Johnson

Call Center Manager

Woodinville, WA · On-site

$85K - $115K/yr

  • Dental

  • Vision

We're looking for an experienced Call Center Manager who is passionate about developing people, improving processes, and delivering an outstanding customer experience. This role will oversee the ...

Virginia Mason Medical Center

Call Center Representative

Edmonds, WA · On-site +1

$23.95 - $30.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. * Represents VMMC during initial phone contact by providing patients with appointments ...

Virginia Mason Medical Center

Call Center Representative

Edmonds, WA · On-site +1

$23.95 - $30.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. * Represents VMMC during initial phone contact by providing patients with appointments ...

Virginia Mason Medical Center

Call Center Representative

Edmonds, WA · On-site +1

$23.95 - $30.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. * Represents VMMC during initial phone contact by providing patients with appointments ...

Express Services

Call Center Representative

Seattle, WA

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience with CRM or call center software a plus Benefit Offerings (Eligibility Varies) * Insurance - medical, dental, vision * Term life * Short-term disability * 401(k) * Employee Assistance ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

Sea Mar Community Health Centers

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. * Represents VMMC during initial phone contact by providing patients with appointments ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... paced call center environment. Key Responsibilities * Serve as the primary point of contact for ... Manage roadside assistance cases from initial intake through resolution, including service ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... paced call center environment. Key Responsibilities * Serve as the primary point of contact for ... Manage roadside assistance cases from initial intake through resolution, including service ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Bothell, WA

Call Center Manager information

See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Bothell, WA?

The most popular types of Call Center jobs in Bothell, WA are:

What job categories do people searching Call Center Manager jobs in Bothell, WA look for?

The top searched job categories for Call Center Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Call Center Manager jobs?

Cities near Bothell, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,359 per year, or $34.3 per hour.

Call Center Manager

Seatown

Mukilteo, WA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Overview

The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.

Key Responsibilities

  • Lead daily operations across customer service, dispatch, and install coordination teams

  • Drive booking rates, conversion performance, and customer experience metrics

  • Develop and execute operational strategies aligned with growth and revenue targets

  • Coach and develop supervisors and team leads; manage teams of 15-20+ employees

  • Oversee workforce planning, reporting, and performance management

  • Optimize CRM and call center technology, including ServiceTitan

  • Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery

  • Serve as escalation point for high-impact customer issues

Qualifications

  • Experience managing a $20M+ call center operation

  • Background in dispatch, customer service, and install coordination in the trades

  • Experience in at least two of the following: HVAC, electrical, plumbing, sewer
    (or large single-trade call center experience)

  • Proven leadership of 15-20+ person teams

  • Strong reporting and performance management skills

  • Experience with ServiceTitan and Microsoft Office

Expectations

  • In-office role, Monday-Friday (minimum 8 hours/day)

  • Hands-on, reliable leader available during team working hours

Benefits

  • Medical, dental, vision

  • 401(k) with company match

  • Supportive Team Environment

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