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Call Center Manager Jobs in Bothell, WA (NOW HIRING)

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be ... Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be ... Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference.

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Bothell, WA

Call Center Manager information

See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Bothell, WA? The most popular types of Call Center jobs in Bothell, WA are:
What job categories do people searching Call Center Manager jobs in Bothell, WA look for? The top searched job categories for Call Center Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Manager jobs? Cities near Bothell, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,359 per year, or $34.3 per hour.
Call Center Representative

Call Center Representative

Northwest Asthma & Allergy Center

Seattle, WA

$22 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

Annual Salary: $45,760 to $58,240 ($22.00 to $28.00 per hour)

This is a non-exempt position that is paid by the hour. Applicants must pass a background check.


Work Location and Hours of Operations

Northwest Asthma and Allergy - 9725 Third Ave NE, Ste 500 Seattle, WA 98115

Monday - Friday 8:00 am - 5:00 pm


Benefits Include:

Medical PPO

Dental PPO

Vision

Employer paid Life and AD&D

Employee paid supplemental Life and AD&D

Employer paid LTD

Profit sharing and 401k plan

Vacation - 21 days accrued per year


About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.


We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.


Job Summary

Northwest Asthma and Allergy Center is seeking a full-time Call Center Representative (CSR) who will provide a warm, welcoming presence to our call center and who will strive to provide outstanding customer service to our patients. This is a great opportunity for an experienced professional or for someone just starting a career in the healthcare field to join our friendly team in our busy call center.

  • Answer incoming phone calls as a representative of all 6 clinics
  • Verify and update patient information to ensure proper billing
  • Obtain appropriate patient consents if necessary
  • Schedule appointments
  • Verify insurance and ensure necessary information and insurance card copies are in the EMR system
  • Manage patient messages and calls
  • Confirm patient appointments
  • Follow-through with referral management (verify insurance, contact patient, obtain necessary records from referring provider)

Requirements

Minimum Qualifications

  • High school diploma or GED
  • Two years of medical office experience
  • Exceptional customer/patient service/interpersonal skills
  • Self-motivation, empathy, and ability to multitask
  • Clear and effective communication in a positive manner; attention to detail, spelling and grammar
  • Knowledge of computer and phone systems

Preferred Qualifications

  • Experience with Electronic Medical Records (EMR/EHR)

Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a "Ban the Box" employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.

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