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Call Center Manager Jobs in Bothell, WA (NOW HIRING)

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

Medix

Call Center Supervisor

Seattle, WA · On-site

$42.50 - $62.22/hr

Job Summary Our client is seeking a Call Center Supervisor responsible for overseeing various ... Manage and administer medications * Educate patients, families, and caregivers * Plan and oversee ...

Starwood Hotels

Call Center Agent

Seattle, WA

$23.50/hr

Call Center / Pbx Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$23.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be ... Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$23.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be ... Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference.

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference.

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

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Call Center Manager information

See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Bothell, WA? The most popular types of Call Center jobs in Bothell, WA are:
What job categories do people searching Call Center Manager jobs in Bothell, WA look for? The top searched job categories for Call Center Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Manager jobs? Cities near Bothell, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you

Call Center Specialist

SeaMar Community Health Centers

Seattle, WA

$20/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Call Center Specialist - Posting #27187

Hourly Rate: $20.00

Position Summary:

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications:

  • Maintains professionalism and the willingness to help others at all times.

  • Demonstrates the ability to make independent decisions quickly when necessary.

  • Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.

  • Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.

  • Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.

  • Screens and assesses incoming calls in a timely manner.

  • Demonstrate and maintain a high level of work ethic and professionalism.

  • Possess excellent problem-solving skills and be able to communicate efficiently.

  • Be able to multi-task and properly use basic office software.

  • Must answer incoming telephone calls within 3 rings or less.

  • C.N.A or Medical Assistant preferred.

  • Must be bilingual in English/Spanish.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

  • Medical

  • Dental

  • Vision

  • Prescription coverage

  • Life Insurance

  • Long Term Disability

  • EAP (Employee Assistance Program)

  • Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at terrialvarez@seamarchc.org. 

Sea Mar is an Equal Opportunity Employer

Posted on 12/3/2024

External candidates are considered after 12/6/2024

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org.  You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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