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Call Center Manager Jobs in Bothell, WA (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference.

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference.

Uw

Transfer Center Coordinator

Seattle, WA

$22.94/hr

Evening Shift DEPARTMENT DESCRIPTION The UW Medicine Transfer Center is 24-hour call center serving ... The Transfer Center also manages calls from our physician specialist line, which connects ...

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See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Bothell, WA? The most popular types of Call Center jobs in Bothell, WA are:
What job categories do people searching Call Center Manager jobs in Bothell, WA look for? The top searched job categories for Call Center Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Manager jobs? Cities near Bothell, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Hybrid Call Center Representative

Hybrid Call Center Representative

National Service Bureau

Bothell, WA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Responsive recruiter
Benefits:
  • Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
  • Hybrid schedule of work from home and in-office days
  • Paid Time Off
  • 401(k) plan + employer matching contributions
  • Medical, Dental, Vision Insurance with employer contributions
  • Company provided EAP (Employee Assistance Program)
  • Full time, Monday to Friday schedule

National Service Bureau (NSB) is looking for Hybrid Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Hybrid Call Center Representative Essential Job Functions:
• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures
Hybrid Call Center Representative Job Requirements:
  • Training in-office
  • Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
    • Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
    • Clear and professional backdrop
  • Strong ability for empathy
  • High level of professionalism
  • Great communication skills
  • Ability to stay motivated and positive
  • Attention to detail
  • Experience with time management
  • Computer and typing skills
  • Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training programthat you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
NSB Core Values:
  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable

NSB Culture & Environment:
  • Diverse and friendly team
  • Emphasis on work/life balance
  • No nights/weekends
  • Positive environment
  • Performance-based incentives
  • Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.
We are excited for you to join us!
To stay up to date on our latest postings we invite you to:
Like us on FaceBook:
Follow us on LinkedIn:
Visit our careers page:https://national-service-bureau.careerplug.com/account
Flexible work from home options available.
Compensation: $19.00 - $21.00 per hour
National Service Bureau
GROW WITH US!
At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.
NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you're new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today!
The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client's recovery needs with efficient and ethical service. Our Core Values include:
• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable
Company Website:

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