ZipRecruiter

Log In

1

Call Center Manager Jobs in Bothell, WA (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

Carbon Health

Center Manager

Lynnwood, WA · On-site

The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach ...

Sound

Call Center Assistant - Tukwila

Seattle, WA · On-site

$19.25 - $25/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

next page

Showing results 1-20

All JobsCall Center Manager JobsCall Center Manager Jobs in Bothell, WA

Call Center Manager information

See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Bothell, WA? The most popular types of Call Center jobs in Bothell, WA are:
What job categories do people searching Call Center Manager jobs in Bothell, WA look for? The top searched job categories for Call Center Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Manager jobs? Cities near Bothell, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you

Healthcare Call Center Representative

Kinwell

Seattle, WA

$18.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Workforce Classification:

On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations.They will also provide support when needed to manage patient check-in and check-out,scan medicalrecords,andcollect co-pays.This role will work on-site at one of our following clinics: Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.


Whatyou'lldo:

  • Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.

  • Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.

  • Achieve daily inbound call goals aligned with call volume demands.

  • Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.

  • Coordinate with clinic staff to ensuretimelypatient inquiry follow-up andupdatingpatients promptly if changes arerequired.

  • Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.

  • Enter patient information accurately into electronic medical records (EMR) systems,maintainingconfidentiality and adhering to HIPAA regulations.

  • Manage patient files, notes, and communication logs to support seamless care coordination.

  • Update records as needed and ensure all patient interactions are documented for future reference.

  • Provide general administrative support to the clinic,assistingwith patient referrals, follow-up calls, co-paycollectionand other tasks as needed.

  • As needed, manage patient check-in and check-out and scan medical records.

  • Communicate regularly with clinic staff tomaintainup-to-date information on clinic operations, resources, and policies.

  • Assistin developing improved communication processes to streamline patient services.


Whatyou'llbring:

  • High school diploma or equivalent.

  • One year of customer service experience in a call center,medical office setting, or equivalent experience.

  • Proficiencyin Microsoft Office Suite.

  • Understanding ofhealthcare customer service best practices, HIPAA regulations, and medical terminology.

  • Strong verbal and written communication skills, active listening, problem-solving abilities, andproficiencyin using healthcare-related software.

  • Ability to manage high volumes of calls efficiently,maintaina calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

  • Associate's degree in healthcare administration, customer service, ora relatedfield. (Preferred)

  • Two years of experience in a medical call center or similar environment.(Preferred)

  • Knowledge of medical terminology and healthcare insurance processes. (Preferred)

  • Experience using EPIC.(Preferred)

Working Environment

  • Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

  • The work environment isgenerally quiet, but may involve some interruptions, high-paceddemandsand interactions with various departments.

  • This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

  • This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

  • Ability toliftor carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

  • This role requires the abilitytouse a keyboard and computer for extended periods of time and to communicate clearly and understandably in person and over the telephone.

  • Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:

KinwellHealth currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.

What we offer:

  • Paid Time Off & Paid Holidays

  • Medical/Vision/Dental Insurance

  • Personal Funding Accounts (HSA, FSA, DCA)

  • 401K

  • Basic Life Insurance

  • Disability-Short Term and Long-Term

  • Supplemental Life and ADD&D

  • Tuition Reimbursement for qualifying programs

  • Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

National Plus Salary Range:

$47,400.00 - $71,100.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

Apply