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Call Center Manager Jobs in Bothell, WA (NOW HIRING)

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and ...

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Call Center Manager information

See Bothell, WA salary details

$33K

$71.4K

$122.4K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Bothell, WA is $71,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Bothell, WA?

The most popular types of Call Center jobs in Bothell, WA are:

What job categories do people searching Call Center Manager jobs in Bothell, WA look for?

The top searched job categories for Call Center Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Call Center Manager jobs?

Cities near Bothell, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,359 per year, or $34.3 per hour.

Call Center Representative - Life Insurance & Annuities

VIRTUAL CLARITY LIMITED

Bellevue, WA

$18 - $22.50/hr

Full-time

Posted 3 days ago

New

Job description

Job Description:

DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications, cloud, analytics, security, business process services, and insurance, we help our customers improve performance, reduce complexity, and deliver better experiences.

DXC's Insurance Services business combines technology, industry expertise, and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.

About the Role

We are actively hiring Call Center Representatives to join our Annuities team at DXC.

In this role, you will provide high-quality service and support to customers, agents, and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email, research and resolve complex questions, process transactions, and navigate multiple systems to provide accurate and timely solutions.

The ideal candidate is customer-focused, detail-oriented, analytical, and comfortable working in a fast-paced environment. Strong listening and communication skills, intellectual curiosity, and a genuine commitment to helping customers are essential to success in this role.

Key Responsibilities

  • Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.

  • Research and resolve questions related to fixed and variable annuities, including policy provisions, application and contract discrepancies, processing delays, and status inquiries.

  • Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.

  • Process transactions accurately and efficiently while tracking requests through completion.

  • Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.

  • Navigate multiple systems and applications to research information and provide complete, accurate responses.

  • Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.

  • Identify opportunities to improve the customer experience and contribute to team and business objectives.

  • Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.

Required Qualifications

  • High school diploma or equivalent.

  • 1-2 years of customer service experience.

  • Ability to obtain a FINRA Series 6 license within 90 days of hire, based on the applicable training plan.

  • Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.

  • Excellent verbal and written communication skills.

  • Strong listening, analytical, and problem-solving abilities.

  • Effective time management and organizational skills.

  • Ability to multitask and work effectively in a fast-paced, team-oriented environment.

  • Ability to adapt to change and adjust priorities based on business needs.

  • Strong computer and keyboarding skills.

Preferred Qualifications

  • College coursework, professional certification, or relevant technical/trade training.

  • Experience in insurance, annuities, financial services, or a related industry.

  • Previous call center or contact center experience.

  • Familiarity with insurance or financial services products and related administrative processes.

  • Ability to quickly learn and develop knowledge of products, processes, and functions across areas such as administration, claims, underwriting, and marketing.

  • Strong mathematical, analytical, and problem-solving skills.

  • Demonstrated ability to take ownership of customer inquiries and follow through to resolution.

What Success Looks Like

Successful Senior Customer Service Representatives will:

  • Deliver accurate, timely, and empathetic solutions to customer and agent inquiries.

  • Build trust through clear communication and consistent follow-through.

  • Develop strong knowledge of annuity products, policies, and processes.

  • Balance quality, productivity, and customer experience in a high-volume environment.

  • Continuously learn and adapt as products, processes, and customer needs evolve.

Work Schedule

  • Monday-Friday, during business hours between 7:30 AM and 5:30 PM.

  • Flexibility is required regarding work shifts and overtime based on business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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