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Call Center Director Jobs in Bothell, WA (NOW HIRING)

SOS International LLC

Call Agent

Seattle, WA · On-site

$17 - $22.50/hr

... direct support of disaster activity. Call Agents will be taking calls, in a ready state to take ... Call Agents perform the call center supported registration process, provide applicable referrals ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Bothell, WA

Call Center Director information

See Bothell, WA salary details

$49.2K

$115.2K

$178.9K

How much do call center director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center director in Bothell, WA is $115,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,800.00 and $134,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Bothell, WA?

The most popular types of Call Center jobs in Bothell, WA are:

What job categories do people searching Call Center Director jobs in Bothell, WA look for?

The top searched job categories for Call Center Director jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Call Center Director jobs?

Cities near Bothell, WA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Bothell, WA as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $115,154 per year, or $55.4 per hour.

Assistant Center Director - Sales and Customer Service

Code Ninjas

Seattle, WA • On-site

$21 - $26/hr

Part-time

Re-posted 5 hours ago

Job description

Responsive recruiter
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule

About the Role:
Code Ninjas of Beacon Hill is looking for an enthusiastic and people-focused Assistant Center Director with a focus on Customer Service and Sales to join our team part-time in Seattle, WA (N. Beacon Hill Neighborhood)! In this role, you'll be the face of our brand - connecting with local families, schools, and community organizations to inspire the next generation of young coders and tech innovators.
Responsibilities:
  • Make outbound calls and send follow-up emails to convert leads.
  • Close enrollments through confident program explanations and objection handling.
  • Maintain accurate lead tracking and follow-up cadence.
  • Schedule tours, trials, and memberships quickly and professionally.
  • Provide clear, friendly communication to parents via phone, email, and in-person.
  • Assist with daily center operations, opening/closing, and maintaining a clean environment.
  • Help coordinate staff schedules and shift coverage.
  • Provide on-floor support to Senseis to ensure smooth class flow.
  • Assist with onboarding and basic training for new staff.
  • Greet families and ensure a welcoming, organized experience.
  • Address parent questions and concerns with professionalism.
  • Maintain high satisfaction through consistent, positive interactions.
  • Track attendance, memberships, and lead conversions.
  • Support inventory checks and basic center upkeep.

Requirements:
  • 1-2 years in a sales, customer acquisition, or lead conversion role.
  • 1-2 years in customer-facing roles (retail, hospitality, call center, education, or youth programs).
  • Proven ability to close leads, handle objections, and follow structured sales processes.
  • Experience working with kids or families in camps, tutoring centers, after-school programs, or similar environments.
  • Self-motivated, organized, and able to manage multiple projects independently
  • Enthusiasm for STEM education, youth development, or coding is a strong plus
  • Flexible availability including some evenings and weekends as needed

About Us:
Code Ninjas Beacon Hill is a premier STEM learning center dedicated to teaching kids ages 5-14 how to code through fun, game-based curriculum in a supportive and energetic environment. Families love us because we make technology education accessible, engaging, and confidence-building for every child. Our team is passionate about making a difference in the community, and we foster a fun, mission-driven workplace where every team member plays a meaningful role.
Compensation: $21.00 - $26.00 per hour
ABOUT US
Code Ninjas® is the world's largest and fastest-growing kids coding franchise, with hundreds of locations in the United States, Canada, and the United Kingdom. Founded in 2016, our company is headquartered in Houston, TX. At our centers, kids learn to code while building their own video games. Kids have fun, parents see results®.
Code Ninjas is creating the problem solvers of tomorrow. We believe that every child deserves the opportunity to unlock their full potential. Educating our youth in coding provides them with the problem-solving skills and self-esteem to pursue their dreams.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Code Ninjas Corporate.

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