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Call Center Manager Jobs in Delaware (NOW HIRING)

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...

Christiana Care Health Services

$18.57/hr

... Call Center Representative to serve as a critical connection between patients and nutritional ... Receive and manage patient meal orders through the telephone menu ordering system. * Explain the ...

Casella Waste Systems

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Able to effectively manage call volume and understand proprietary software systems. Works within ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Dover, DE · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Call Center Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Delaware?

The most popular types of Call Center jobs in Delaware are:

What are popular job titles related to Call Center Manager jobs in Delaware?

For Call Center Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Delaware look for?

The top searched job categories for Call Center Manager jobs in Delaware are:

What cities in Delaware are hiring for Call Center Manager jobs?

Cities in Delaware with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Delaware as of September 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Contact Center Associate (Part-Time)

Newark, DE • On-site

Blood Bank of Delmarva
Health Care and Social Assistance • 51 - 200 employees
Learn more about Blood Bank of Delmarvaexternal

Full-time, Part-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Contact Center Associate (Part-Time)

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE (Hybrid)

Join our life saving mission!

Schedule:

20 Hours per week - Part-Time Hours on Weekends & Mondays Required

(Must be available to 2 weeks of full-time training before beginning part-time schedule)

The Contact Center Associate (Part-Time) reports to the Supervisor of the Call Center and is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products to meet the needs of the hospitals and patients served by BBD. This position is considered “essential” during severe weather or emergency operation events.

  • Places outbound calls to current blood donors and perspective new donors to recruit, prescreen and schedule appointments in a manner that allows efficient use of BBD resources and maximizes the potential products collected from the engaged donor.
  • Speaks respectfully and warmly with donors on the phone in an effort to assure commitment of the donor to make and keep an appointment. Schedules the appointment using current donor relationship management software.
  • Receives inbound calls from donors with the primary goal of scheduling the donor for an appointment or to address other general concerns or questions that the donor might raise while on the phone. At all times provides superior customer service to the donor while working to meet the needs of the individual on the phone. Handles inbound calls designated for operator from main automated attendant, responding to general inquiries or forwarding call to proper destination.
  • Schedules future appointments through direct contact with donors in the donor room and canteen areas upon the completion of their current donation. Emphasizes the benefits and importance of repeat donations to the community welfare.  Encourages donors to become regular, more frequent donors by providing excellent customer service during the interaction with the donor.
  • Performs data entry to update donor demographic or preference information within the donor relationship management software in use at BBD. Assures accuracy of the data entry information to provide the donor with excellent service
  • Performs donor registration. Maintains confidentiality of all donor information.  Follows Donor Services SOPs for registration and performs these duties in compliance with BBD SOPs, AABB and FDA standards and regulations.
  • Exemplifies BBD’s Core Values and meets or exceeds customer service expectations.

  • High School Diploma or equivalent.
  • 2+ years of experience making outbound calls in a call center using documentation software.
  • A working knowledge to read and interpret medical, technical, regulatory, and quality procedures.
  • Basic knowledge of computer software packages such as Microsoft Office and Outlook.
  • Experience communicating effectively at a variety of levels according to situational requirements with the ability to communicate both positive and negative information to donors and staff in a way that assures understanding and acceptance, and work on multiple tasks when necessary solving donor-related and procedural problems.

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

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