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Call Center Manager Jobs in Delaware (NOW HIRING)

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/hr

Center Supervisor Department: Donor Floor Employment Type: Full Time Location: Wilmington, DE ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/mo

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/hr

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...

Mister Sparky

Client Care Representative

Newark, DE · On-site

$17 - $20/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...

Casella Waste Systems

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

Understands and strives to meet or exceed call center metrics while providing excellent consistent ... Able to effectively manage call volume and understand proprietary software systems. Works within ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Dover, DE · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Delaware

Call Center Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Delaware?

The most popular types of Call Center jobs in Delaware are:

What are popular job titles related to Call Center Manager jobs in Delaware?

For Call Center Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Delaware look for?

The top searched job categories for Call Center Manager jobs in Delaware are:

What cities in Delaware are hiring for Call Center Manager jobs?

Cities in Delaware with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Delaware as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Center Supervisor

Join Parachute

Wilmington, DE • On-site

$21/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Join Parachute rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Center Supervisor
Department: Donor Floor
Employment Type: Full Time
Location: Wilmington, DE
Compensation: $21/hour + monthly bonus potential and benefits
Description
Who We Are
We're building a better way to donate plasma - one that's fast, friendly, and powered by smart technology. Our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We've grown from 2 to 30+ locations in under 3 years, and we're just getting started. If you want to grow with a high-energy team, this is a great opportunity.
What You'll Do
As the Center Supervisor, you'll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.
Compensation: Starting at $21/hour + potential monthly bonus and benefits, with additional pay for candidates who hold a medical license/certification (EMT or Paramedic)
Travel: May include short-term travel for training or support at other centers
Key Responsibilities
  • Staff Supervision: Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
  • Operational Oversight: Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.).
  • Quality Assurance: Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
  • Donor Experience: Have an eye on the end-to-end donor experience.
  • Training & Development: Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
  • Inventory Management: Assist with the management of supplies to ensure there are no disruptions to operations.
  • Problem Resolution: Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.

Required Qualifications
  • High school diploma, GED equivalent, or higher education
  • 1+ years of experience in supervisory roles
  • Ability to lift 50 lbs and stand or walk for extended periods
  • Ability to work flexible hours including evenings, weekends, and holidays

Who You Are
  • A Detail -Oriented Problem Solver - You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
  • An Empathetic Communicator - You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
  • A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves.
  • A Data-Driven Decision Maker - You are metrics driven, have strong logical reasoning and decision-making skills, aren't distracted by one-offs or edge cases.

Who You Are Not
  • Someone who isn't excited to get their hands dirty - while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they're needed.
  • Someone who doesn't thrive in an environment of continuous change - we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.
  • Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours.

Why Join Parachute?
  • Competitive pay + monthly bonus potential
  • Significant career growth opportunities in a fast-scaling environment
  • Medical, dental, and vision insurance
  • Paid time off and company holidays

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