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Evening Call Center Jobs in Delaware (NOW HIRING)

Integrity Staffing Solutions

Call center

Newark, DE · On-site

$16/hr

Newark, Delaware | 100% On-Site Pay: $16.00 per hour Schedule: Full-Time, Flexible Day/Evening ... Previous call center or high-volume customer contact experience. Collections experience is a plus ...

New

Aspen Dental

Bilingual Scheduling Center Agent

DE

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

TalentBurst, Inc

Travel Home Health RN

Smyrna, DE · On-site

... call center , with RNs receiving only true clinical concerns. * On-call hours are generally 4:30 PM - 8:00 AM (occasionally split into evening and overnight shifts). * No patient home visits are ...

Bayhealth

Patient Care Technician II

Dover, DE · On-site

Location: Ortho, IT, BHMG and Call Center Status: Full Time 80 Hours Shift: Day/ Evening SALARY RANGE: 18.27 - 27.40 HOURLY General Summary: The Patient Care Technician II (PCT II) position is ...

Bayhealth

Patient Care RN - Day Surgery

Dover, DE · On-site

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in ... Day/ Evening; 4 shifts/week (9-hour) 5:30am - 8:00pm Additional shift considerations: Cross ...

Bayhealth

Patient Care RN - Day Surgery

Dover, DE · On-site

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in ... Day/ Evening; 4 shifts/week (9-hour) 5:30am - 8:00pm Additional shift considerations: Cross ...

Bayhealth

Patient Care RN - Day Surgery

Dover, DE · On-site

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in ... Day/ Evening; 4 shifts/week (9-hour) 5:30am - 8:00pm Additional shift considerations: Cross ...

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Evening Call Center information

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$17

$25

How much do evening call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for evening call center in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

More about Evening Call Center jobs

What are the most commonly searched types of Call Center jobs in Delaware?

The most popular types of Call Center jobs in Delaware are:

What are popular job titles related to Evening Call Center jobs in Delaware?

For Evening Call Center jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Evening Call Center jobs in Delaware look for?

The top searched job categories for Evening Call Center jobs in Delaware are:

What cities in Delaware are hiring for Evening Call Center jobs?

Cities in Delaware with the most Evening Call Center job openings:

Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Delaware as of August 2026, with employment types broken down into 20% As Needed, 60% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Call center

Integrity Staffing Solutions

Newark, DE • On-site

$16/hr

Full-time

Posted 3 days ago

New

Job description

Collections Representative
Location: Newark, Delaware | 100% On-Site
Pay: $16.00 per hour
Schedule: Full-Time, Flexible Day/Evening Availability Required
Training: Paid, Monday-Friday, 8:30 AM-4:30 PM
Position Overview
Integrity Staffing Solutions is seeking Collections Representatives for an established financial services and accounts receivable organization in Newark, Delaware.
This is an excellent opportunity for customer service professionals interested in transitioning into the collections industry. Previous collections experience is preferred but not required. Comprehensive training is provided to help you develop the skills needed to succeed.
As a Collections Representative, you will communicate with consumers by phone, provide professional customer service, discuss account and payment matters, and work toward appropriate resolutions. Successful candidates will be comfortable having financial conversations while remaining professional, respectful, and attentive to established procedures.
What You'll Do
  • Communicate professionally with consumers regarding their accounts.
  • Provide a positive customer experience while handling potentially sensitive financial conversations.
  • Work with consumers to understand their circumstances and identify appropriate account resolutions.
  • Accurately document conversations, account information, and outcomes.
  • Follow established policies, procedures, scripts, and compliance requirements.
  • Handle inbound and outbound telephone communication professionally.
  • Meet established performance, quality, attendance, and productivity expectations.
  • Participate fully in training and ongoing coaching.
  • Maintain professionalism and confidentiality when handling consumer information.
Qualifications
Required:
  • Previous customer service experience.
  • Strong verbal communication and active listening skills.
  • Professional and respectful telephone presence.
  • Ability to remain calm and solution-focused during challenging conversations.
  • Comfortable discussing account and payment-related matters.
  • Basic computer skills and ability to learn new systems.
  • Strong attention to detail and ability to follow established procedures.
  • Reliable attendance and punctuality.
  • Ability to work 100% on-site in Newark, DE.
  • Ability to meet all scheduling requirements.

Preferred:
  • Previous collections or accounts receivable experience.
  • Previous call center or high-volume customer contact experience.

Collections experience is a plus, but it is not required. Candidates with a strong customer service background who are interested in making a career change are encouraged to apply.
Schedule Requirements
Candidates must be available for all required scheduling needs, including:
  • Day shift: 8:00 AM-5:00 PM
  • Evening shift: 12:00 PM-9:00 PM, at least two evenings per week
  • Saturdays: Up to every other Saturday, 8:00 AM-12:00 PM

This is an in-office position with no remote option.
Mandatory Training
The next training class begins September 2.
Training is mandatory:
Monday-Friday | 8:30 AM-4:30 PM
Each training day includes a one-hour lunch and two paid 15-minute breaks. Candidates must be able to attend the complete training schedule.
Workplace Expectations
  • Dress Code: Business Casual
  • Maintain a professional approach when interacting with consumers and team members.
  • Be dependable and prepared to work assigned schedules.
  • Successfully complete required training and ongoing development.
Interview Process
Qualified candidates will participate in a structured interview process. Candidates selected to interview should be prepared to:
  • Review the complete job description and scheduling requirements before interviewing.
  • Confirm reliable transportation to the Newark office for all scheduled shifts.
  • Discuss their customer service experience and interest in collections.
  • Identify Integrity Staffing Solutions as the staffing agency that referred them.

Candidates with direct collections experience may receive priority interview consideration.
Why Consider This Opportunity?
If you have customer service experience and are looking for an opportunity to develop a new skill set, this position provides a pathway into the collections and financial services industry. You'll receive the training necessary to learn the role while building valuable experience in customer communication, account resolution, and financial services.
Ready to take the next step? Apply today with Integrity Staffing Solutions to be considered for an upcoming Collections Representative training class.

Apply