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Call Center Director Jobs in Delaware (NOW HIRING)

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$12.75 - $16/hr

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for our Rudnick, DE. No late evenings, no major holidays or Sundays, a robust benefits ...

KINDERCARE

Center Director

Newark, DE · On-site

$46K - $63K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Newark, DE · On-site

$46K - $63K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in Georgetown ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in ...

Serco

Call Center Rep - Temporary

Wilmington, DE · On-site

$15.50 - $19.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

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Call Center Director information

See Delaware salary details

$44K

$103.1K

$160.1K

How much do call center director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center director in Delaware is $103,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $120,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Delaware? The most popular types of Call Center jobs in Delaware are:
What are popular job titles related to Call Center Director jobs in Delaware? For Call Center Director jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Delaware look for? The top searched job categories for Call Center Director jobs in Delaware are:
What cities in Delaware are hiring for Call Center Director jobs? Cities in Delaware with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Delaware as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $103,100 per year, or $49.6 per hour.

Call Center Representative

Delaware Eye Care Center

Dover, DE • On-site

$12.75 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for our Rudnick, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. 

Our Top Candidates will have at least one year of previous call center or medical office front desk experience. We will also consider a candidate with a strong background in customer service-related positions.

Delaware Eye Care Center are dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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