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Call Center Director Jobs in Delaware (NOW HIRING)

The LaSalle Group

Director of Accounting

Wilmington, DE · On-site

$180K - $200K/yr

Director of Accounting, North America | Wilmington, DE LaSalle Network is hiring a Director of ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

Evolent

Oncology Field Medical Director

Dover, DE · On-site

$172.20 - $199.75/hr

Technical Requirements Employees will need high-speed internet (over 10Mbps) and, for call center personnel, the ability to plug in directly to the home router. Benefits * Base salary range: $125‑ ...

New

Sobieski

Life Safety Coordinator

Newark, DE · On-site

... directing the daily activities of the company's Technicians. This role serves as a key point of ... Coordinate scheduling with Field Supervisors and the Call Center Manager. * Conduct debriefs with ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Delaware

Call Center Director information

See Delaware salary details

$44K

$103.1K

$160.1K

How much do call center director jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center director in Delaware is $103,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $120,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Delaware? The most popular types of Call Center jobs in Delaware are:
What are popular job titles related to Call Center Director jobs in Delaware? For Call Center Director jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Delaware look for? The top searched job categories for Call Center Director jobs in Delaware are:
What cities in Delaware are hiring for Call Center Director jobs? Cities in Delaware with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Delaware as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $103,100 per year, or $49.6 per hour.

Manager, Call Center Operations

Sallie Mae

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Sallie Mae rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Manager, Collections, is accountable for end-to-end performance of a defined portfolio, driving delinquency reduction, liquidation performance, and customer resolution strategies. This role blends operational leadership, data-driven strategy, and compliance oversight to deliver results while maintaining a customer-first approach.
What You'll Do
  • Own performance of a defined delinquency portfolio including cure rate, account progression, liquidation, and overall portfolio health.
  • Execute targeted collection strategies to improve customer resolution outcomes and optimize performance.
  • Lead daily operations, ensuring consistent execution of call strategies, queue management, and workflow prioritization aligned to business goals.
  • Monitor and analyze performance trends, leveraging data to identify gaps, adjust strategies, and drive continuous improvement.
  • Hold direct accountability for team results, including productivity, quality, adherence, and compliance metrics.
  • Coach and develop a team of supervisors and/or front-line collectors, providing real-time feedback, performance management, and career development support.
  • Drive a culture of ownership and accountability, ensuring each team member understands their impact on portfolio performance.
  • Partner cross-functionally with risk, strategy, analytics, compliance, and operations teams to influence and implement process improvements.
  • Manage and resolve escalated customer situations, including complex disputes, hardship cases, and customized resolution strategies.
  • Ensure all collection activities adhere to regulatory requirements (and internal policies, maintaining strong audit readiness.
  • Identify opportunities to improve efficiency through process enhancements and workflow optimization.
  • Deliver clear, data-driven reporting and insights to senior leadership, including performance drivers, risks, and action plans.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you must have
  • 3+ years proven track record of driving measurable results in a high-performance, metric-driven environment.
  • Strong ability to analyze data, identify trends, and translate insights into actionable strategies that improve performance.
  • Experience leading and developing teams, with a focus on accountability, coaching, and continuous performance improvement.
  • Demonstrated success managing KPIs and performance targets, with ownership of outcomes at a team or portfolio level.
  • Ability to operate in a fast-paced, results-oriented environment, managing competing priorities while maintaining focus on key objectives.
  • Strong problem-solving skills, with the ability to navigate complex situations and make sound, timely decisions.
  • Excellent communication and influencing skills, with the ability to engage stakeholders and drive alignment across teams.
  • Working knowledge of compliance, risk, or regulated environments, with the ability to balance performance objectives and operational controls.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.
  • Bachelor's degree in Business, Finance, or related field.
  • Experience in collections, call center operations, financial services, or other performance-based environments.
  • Experience managing segmented portfolios, customer strategies, or operational workflows.
  • Exposure to performance analytics, workforce optimization, or strategy development.

Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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