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Call Center Director Jobs in Delaware (NOW HIRING)

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Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

This job is Hybrid in Dover, DE Our direct client has an opening for a Network Engineer 1459 This ... Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center ...

Ready 4 Work

Collection Specialist

Dover, DE · On-site

$35K - $40K/yr

... to direct supervisor • High volume communication (verbal/written) to assigned delinquent ... Call center Schedule: * 8 hour shift * Monday to Friday Education: * High school or equivalent ...

Evolent

Radiation Oncology Field Medical Director

Dover, DE · On-site

$130 - $145/hr

Field Medical Director, Radiation Oncology As a FMD, you will be a key member of the utilization ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

New

Insight Global

Epic HB Analyst

Wilmington, DE · On-site

$50 - $80/hr

Call center or reimbursement workflow knowledge * Former EPIC employee or direct EPIC consultant experience * Large health system implementation experience Insight Global is seeking an Epic HB ...

Firstsource

$17.75 - $23.75/hr

Provide assistance with other projects as directed by management. Preferred Educational ... Prefer previous experience with providing customer service and work within a call center ...

CSS Tec

IT Systems Manager

Newark, DE · On-site

$120K - $150K/yr

This is a direct hire position based in Christiana, Delaware with a hybrid work arrangement ... Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human ...

PeopleShare

Terminal Manager

Newark, DE · On-site

$65K - $85K/yr

Direct Hire, Full-Time Salary: $65,000 - $85,000 annually Position Overview We are seeking an ... call center, terminal manager, administrative assistant, accounts payable clerk, accounts ...

Direct Jobs

Trauma Medical Director

Newark, DE · On-site

$445.03 - $615.47/hr

... Center. We are seeking a visionary physician leader to advance the delivery of trauma care ... call coverage and other factors. ChristianaCare will offer compensation at an appropriate point ...

Concentra

Physician Clinic Medical Director

Newark, DE · On-site

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

Concentra

Physician Clinic Medical Director

Newark, DE · On-site

Maintains relationships with center clients and payers * Works with medical clinic leadership team ... Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call

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Showing results 41-60

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Delaware

Call Center Director information

See Delaware salary details

$44K

$103.1K

$160.1K

How much do call center director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center director in Delaware is $103,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $120,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Delaware? The most popular types of Call Center jobs in Delaware are:
What are popular job titles related to Call Center Director jobs in Delaware? For Call Center Director jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Delaware look for? The top searched job categories for Call Center Director jobs in Delaware are:
What cities in Delaware are hiring for Call Center Director jobs? Cities in Delaware with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Delaware as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $103,100 per year, or $49.6 per hour.

Director/Administrator of Early Child Care Center

Beginnings & Beyond Inc

Dover, DE

$38K - $39K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

Job description

QUALIFICATIONS

Must be at least eighteen years of age, qualified with a CERTIFICATE AS AN ADMINISTRATOR through DEEDS and meet the requirements of the licensing agency. Must be able to relate well to children, and be willing to fulfill responsibilities in accordance with the Center's program and philosophy.

RESPONSIBILITIES

Responsibilities will include, but will not be limited to, the following:

Regarding Staff:

Track staff attendance: weekly lateness

Track monthly perfect attendance

Handling of Service Awards for Staff

Staff annual training tracking and follow up

New Hire orientation and checklist

Staff Background checks – every five years – tracking

Staff cpr/first aid tracking and compliance

Staff med certification tracking and compliance

Interviewing and Hiring and Termination of staff and ensuring all paperwork/staff files are completed

Ensure all checklists on shared drive are completed and up to date at all times

Scheduling of staff and managing call outs and time off requests

Staff classroom observations

Uniform compliance for staff

Qarrot points assignment

OCCL compliance checks monthly in all classrooms/center

Assessment compliance by staff regarding curriculum

Monitoring brightwheel for staff compliance/ spot checking (forms to be kept in compliance binder)

Ensuring curriculum is pre-loaded in advance into BW and materials are pre-purchased and ready for staff timely

Communicate with staff/ build relationship and morale in center

Staff performance evaluations annually

Staff meetings

Staff corrective action/plans

Regarding general center requirements:

Taking payments and tracking payments

Monitor staff classroom daily tracking attendance sheets and forms reflect appropriate ratio/compliance

POC Tracking and monthly portal review/ POC worksheets/ updated brightwheel billing

Children transitions paperwork and overseeing; monitoring and understanding room transition chart

CACFP and annual forms/roster/brightwheel updates

Annual ages and stages compliance

Brightwheel billing

Monthly Fire Drills

Overseeing curriculum use in center/ensuring done properly

Sub in as needed

Opening/Closing center as needed

Filing and Archiving

Permission slip and payment tracking

Touring the center

Center cleanliness/repair/ weekly cleaning of AC filters

Regarding Children/Families:

Enrollment and Unenrollment of children and ensuring all paperwork/child files are completed

Updating Health Appraisals for children/ monthly checks on who is due

Parent Teacher conferences management

Child developmental plans

Ensure all checklists on shared drive are completed and up to date at all times

Interface with families/ parent / all center communication

Job Type: Full-time

Pay: $38,000.00 - $39,500.00 per year

Benefits:

  • Childcare
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

LOOKING FOR 1 FULL TIME 8 HOUR SHIFT M-F

AND

1 PART TIME 3 HOUR SHIFT M-F