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Call Center Manager Jobs in Delaware (NOW HIRING)

Berkley

Command Center Manager

Wilmington, DE · On-site

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

Berkley

Command Center Manager

Wilmington, DE

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

Berkley

Command Center Manager

Wilmington, DE · On-site

What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be ...

prometric

Test Center Administrator (FT)

New Castle, DE · On-site

$12.75 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: New Castle, DE TEST CENTER ADDRESS: 100 WEST ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

New Castle, DE · On-site

$12.75 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: New Castle, DE TEST CENTER ADDRESS: 100 WEST ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

New Castle, DE

$12.75 - $15.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: New Castle, DE TEST CENTER ADDRESS: 100 WEST ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

New Castle, DE · On-site

$18.35/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: New Castle, DE TEST CENTER ADDRESS: 100 WEST ... Minimum of one year of customer service experience required, in person (call center, retail ...

Mister Sparky of Delaware

Client Care Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Delaware

Call Center Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for call center manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Delaware?

The most popular types of Call Center jobs in Delaware are:

What are popular job titles related to Call Center Manager jobs in Delaware?

For Call Center Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Delaware look for?

The top searched job categories for Call Center Manager jobs in Delaware are:

What cities in Delaware are hiring for Call Center Manager jobs?

Cities in Delaware with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Delaware as of September 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Crisis Call Center Clinician

Lewes, DE • On-site

DELAWARE GUIDANCE SERVICES FOR CHILDREN
See more jobs at DELAWARE GUIDANCE SERVICES FOR CHILDRENexternal

$38K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Take calls into the crisis call center for youth and families in crisis, obtain triage information, and dispatch clinicians.

  • Support case management duties by managing referrals, communicating with the team, and documenting case information.

  • Enter documentation into the system and support quality assurance measures related to program needs and outcomes.

Job description

This position is eligible for
Sign on Bonus $4000
Retention Bonus $1000
About the Position

Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county. 

Job Requirements:

Crisis Dispatcher

  • Maintain professional interactions during crisis calls with all stakeholders
  • Maintain high levels of teamwork with effective communication
  • Engage in calls with an empathetic and professional attitude
  • Use critical thinking skills while triaging calls and dispatching clinicians

Case Management

  • Support the MRSS team in the management of cases referred for assessments and follow-up services
  • Communicate with and provide appropriate documentation to the PBH team
  • Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
  • Maintain appropriate and quality documentation

Data Entry

  • Enter appropriate documentation into the DSCYF system
  • Develop and maintain programmatic needs and outcome studies.

General Responsibilities

  • Uphold professional standards of treatment and the mission of the organization
  • Maintain a quality code of conduct, ethics and professionalism
  • Provide goal-directed and team-oriented services
  • Communicate effectively and professionally with all stakeholders

Work environment: Call center, Office-based, Lewes, Delaware

Physical demands:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Travel required: None

Required education and experience:

  • Bachelor’s degree from an accredited school in the human resource field

Preferred education and experience:

  • Minimum of 1 year experience in mental health field
  • Call center or emergency services experience
 

About Delaware Guidance Services

DGS is the largest non-profit provider of outpatient behavioral health services for children and families in Delaware, and the only statewide organization of its kind continuously accredited by The Joint Commission since 1999. Our vision for Delaware—resilient families nurturing children’s well‑being—flows from our mission to provide high‑quality, trauma‑informed therapeutic services that strengthen social, emotional, and behavioral wellness. 

Each year, DGS serves an average of 3,500 children and youth through a clinically excellent continuum of care that includes outpatient therapy, community‑based services, school‑based supports, mobile crisis response, and short‑term youth crisis stabilization. Our clinical lines operate 24 hours a day, 365 days per year, ensuring that children and families have access to timely, flexible, and culturally responsive care wherever it is needed—at home, in school, in the community, or at one of our five office locations across Wilmington, Newark, Dover, Lewes, and Seaford. 

If you want to learn more about Delaware Guidance Services, please go to https://www.delawareguidance.org/about/


Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

  • Competitive Compensation
  • Incentive Pay for Specific Roles
  • Generous Paid Time Off (starting at 44 days of paid leave a year)
  • Up to 6% Annual Contribution to Your Retirement Fund
  • Free Professional Development Opportunities
  • Medical, Dental and Vision Insurance 
  • Life and Long-term Disability Insurance

Monday to Friday 2p -10p.