ZipRecruiter

Log In

1

Call Center Director Jobs in Boca Raton, FL (NOW HIRING)

Taylor

Call Center Representative

Pompano Beach, FL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No more waiting for direct deposit or a paper check! Taylor Corporation is a growing, dynamic ... The Call Center Representative is responsible for delivering highquality client support by ...

Delray Eye Associates P.A

Call Center Representative

Delray Beach, FL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you have at least one year of call center or medical experience, preferably in optometry or ophthalmology you could be the perfect fit for our team! Step into a role where your skills help ...

Taylor Corporation

Call Center Representative

Pompano Beach, FL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No more waiting for direct deposit or a paper check! Taylor Corporation is a growing, dynamic ... The Call Center Representative is responsible for delivering high-quality client support by ...

Guardian Recovery Services

CALL CENTER REP

Delray Beach, FL · On-site

$50K - $75K/yr

  • Medical

Call Center Rep Guardian Recovery Network Holdings (Corporate) - Delray Beach, FL 33445 Salary Range $50,000.00 - $75,000.00 Salary Position Type Full Time Job Shift Mid (Second Shift) Education ...

The Learning Experience

Center Director

Sunrise, FL

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...

The Learning Experience

Center Director

Sunrise, FL · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Boca Raton, FL

Call Center Director information

See Boca Raton, FL salary details

$41.8K

$97.8K

$151.8K

How much do call center director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center director in Boca Raton, FL is $97,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $113,900.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Boca Raton, FL?

The most popular types of Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Call Center Director jobs in Boca Raton, FL?

For Call Center Director jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Director jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Director jobs?

Cities near Boca Raton, FL with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,754 per year, or $47 per hour.

Call Center Supervisor- Onsite

Florida Window & Door

Lake Worth Beach, FL

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

Lead a Winning Team. Drive Growth. Make an Impact.

Florida Window & Door is one of the fastest-growing home improvement companies in the country, and we're looking for an exceptional Call Center Supervisor to help lead our high-performance contact center to the next level.

You'll be joining a company that is aggressively growing across Florida and beyond, investing heavily in marketing, technology, training, and people. You'll work alongside some of the best professionals in the home improvement industry and play a direct role in driving revenue, developing talent, and creating an exceptional customer experience.

The ideal candidate is a people-focused leader who inspires high performance, enjoys coaching and developing talent, and uses data to make informed decisions. They foster a positive, accountable culture, embrace change and continuous improvement, and celebrate team successes while consistently challenging themselves and others to achieve even greater results. If you're ready to make a meaningful impact on a growing sales organization, we'd love to hear from you!

Why This Opportunity Is Different

At Florida Window & Door, the call center is not an afterthought-it's the engine that drives the business.

You'll lead a talented team responsible for connecting homeowners with our award-winning products and services while helping shape the future of one of the most respected brands in the industry.

Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in improving processes, developing people, and achieving company goals.

This is an opportunity for a proven leader who wants more than a management title-you want the chance to build something, influence results, and grow your career.

What You'll Do:

Leadership & Coaching

  • Lead, motivate, and develop appointment setters, team leads, confirmation specialists, QA personnel, and support staff
  • Create a positive, competitive, and high-energy culture
  • Conduct coaching sessions, performance reviews, and team meetings
  • Develop future supervisors and leaders within the department

Drive Performance

  • Monitor and improve key performance indicators including:
    • Lead-to-Set Rates
    • Set-to-Issue Rates
    • Issue-to-Demo Rates
    • Contact Rates
    • Demo Hold Rates
    • Appointment Quality Scores
    • Agent Productivity Metrics
  • Hold team members accountable to goals and expectations
  • Identify trends and implement action plans to improve results

Operational Excellence

  • Manage daily staffing and scheduling
  • Oversee inbound and outbound call activity
  • Ensure adherence to company processes, compliance standards, and quality expectations
  • Partner closely with Marketing, Sales, Events, Recruiting, and Operations to maximize performance

Customer Experience

  • Help ensure every homeowner interaction reflects our commitment to excellence
  • Resolve escalated customer concerns when necessary
  • Support initiatives designed to improve customer satisfaction, increase appointment quality, and reduce cancellations

Team Development

  • Participate in hiring, onboarding, and training new employees
  • Assist in developing and implementing ongoing training programs
  • Build a culture focused on growth, accountability, teamwork, and continuous improvement
Qualifications:
  • 3+ years of leadership experience in a call center, sales, appointment-setting, or customer service environment
  • Proven ability to coach and develop teams to exceed goals
  • Strong understanding of call center KPIs and performance management
  • Excellent communication, leadership, and organizational skills
  • Ability to thrive in a fast-paced, results-oriented environment
  • Home improvement industry experience (preferred)
  • Experience leading high-volume outbound appointment-setting teams
  • Experience managing teams of 20+ employees (preferred)
  • Bilingual English/Spanish a plus
Benefits:
  • Competitive base salary
  • Performance-based bonus opportunities
  • Medical, dental, vision, and life insurance
  • Paid time off and company holidays
  • Career advancement opportunities
  • Ongoing leadership development and training
  • A collaborative, growth-oriented culture

Apply