The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
Quick apply
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
Quick apply
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
Fort Lauderdale, FL · On-site +1
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
Fort Lauderdale, FL · On-site +1
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of ...
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
Boynton Beach, FL · On-site
$100K/yr
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
Boynton Beach, FL · On-site
$100K/yr
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
Quick apply
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation ...
Fort Lauderdale, FL · On-site
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer:
Quick apply
Fort Lauderdale, FL · On-site
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer:
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...
Sunrise, FL · On-site
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...
Sunrise, FL · On-site
$55K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
As a Center Director, you'll lead a passionate team and make a meaningful difference in the lives of children, their families, and your community. Compensation: $55,000-$60,000 What We Offer: • ...
Davie, FL · On-site
$44K - $61K/yr
We are seeking a Center Director of Operations for our ____ Learning Center ! The Center Director is responsible for overall business operations and growth of the Center as they oversee and ...
Davie, FL · On-site
$44K - $61K/yr
We are seeking a Center Director of Operations for our ____ Learning Center ! The Center Director is responsible for overall business operations and growth of the Center as they oversee and ...
Delray Beach, FL · On-site
$14.50 - $18.75/hr
Retirement
The Patient Contact Center fulfills FCS's mission by providing world class consumer care by ... Schedule appointments for multiple clinics and physicians as directed by clinic and provider ...
Delray Beach, FL · On-site
$14.50 - $18.75/hr
Retirement
The Patient Contact Center fulfills FCS's mission by providing world class consumer care by ... Schedule appointments for multiple clinics and physicians as directed by clinic and provider ...
Delray Beach, FL · On-site
$14 - $18.25/hr
Retirement
The Patient Contact Center fulfills FCS's mission by providing world class consumer care by ... Schedule appointments for multiple clinics and physicians as directed by clinic and provider ...
Delray Beach, FL · On-site
$14 - $18.25/hr
Retirement
The Patient Contact Center fulfills FCS's mission by providing world class consumer care by ... Schedule appointments for multiple clinics and physicians as directed by clinic and provider ...
Lake Worth, FL · On-site
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Quick apply
Lake Worth, FL · On-site
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Lake Worth, FL · On-site
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Lake Worth, FL · On-site
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Medical
Dental
Vision
Life
PTO
Reporting directly to the Director of Call Center Operations, you'll have a meaningful voice in ... Contact Rates * Demo Hold Rates * Appointment Quality Scores * Agent Productivity Metrics * Hold ...
Boynton Beach, FL · On-site
$120K/yr
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
Boynton Beach, FL · On-site
$120K/yr
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
Quick apply
Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital ... Performance-based incentives with direct reporting line to the CEO. * High visibility and influence ...
BMW The SCC Group Leader is the "air traffic controller" of the international service center. This ... Direct the agent scheduling process and sign off on final rosters across all regions, ensuring ...
BMW The SCC Group Leader is the "air traffic controller" of the international service center. This ... Direct the agent scheduling process and sign off on final rosters across all regions, ensuring ...
$51.2K - $60.3K
4% of jobs
$60.3K - $69.4K
3% of jobs
$69.4K - $78.4K
4% of jobs
$78.4K - $87.5K
6% of jobs
$93.4K is the 25th percentile. Wages below this are outliers.
$87.5K - $96.5K
11% of jobs
$96.5K - $105.6K
3% of jobs
$105.6K - $114.7K
4% of jobs
The median wage is $122.5K / yr.
$114.7K - $123.7K
16% of jobs
$123.7K - $132.8K
9% of jobs
$140.4K is the 75th percentile. Wages above this are outliers.
$132.8K - $141.8K
17% of jobs
$141.8K - $150.9K
22% of jobs
$51.2K
$117.6K
$150.9K
| Aspect | Contact Center Director | Customer Service Manager |
|---|---|---|
| Responsibilities | Oversees entire contact center operations, strategy, and performance | Manages customer service team, handles escalations, improves service quality |
| Required Credentials | Bachelor's degree, experience in contact center management, leadership skills | Bachelor's degree, customer service experience, team management skills |
| Work Environment | Call centers, customer support centers, corporate offices | Customer service departments, retail, or service-oriented settings |
| Industry Usage | Commonly used in large organizations with multiple contact channels | Used in various industries focusing on direct customer interaction |
The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.
The most popular types of Contact Center jobs in Boca Raton, FL are:
The top searched job categories for Contact Center Director jobs in Boca Raton, FL are:
Cities near Boca Raton, FL with the most Contact Center Director job openings:

Full-time
Re-posted 29 days ago
8.3
Based on 25 frontline employees who took The Breakroom Quiz
18th of 98 rated telecommunications companies
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.
RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
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