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Contact Center Manager Jobs in Boca Raton, FL (NOW HIRING)

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Contact Center Manager information

See Boca Raton, FL salary details

$20.4K

$62.3K

$93K

How much do contact center manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for contact center manager in Boca Raton, FL is $62,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Boca Raton, FL? The most popular types of Contact Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Contact Center Manager jobs? Cities near Boca Raton, FL with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,291 per year, or $29.9 per hour.
Enterprise Voice & Contact Center Manager

Enterprise Voice & Contact Center Manager

Vacatia

Fort Lauderdale, FL • On-site

Full-time

Posted 13 days ago

Job description

Join Vacatia and Build the Future of Customer Communications
Location: Remote - United States (Periodic travel to resort and corporate office locations)
About Vacatia
Vacatia is an innovative hospitality company reinventing the vacation ownership experience across discovery, booking, and stay. As our business continues to grow, so does the technology that connects our owners, guests, resort teams, and customer service professionals.
We're looking for a Telecom & CX Technology Manager to lead the evolution of Vacatia's enterprise communications ecosystem. This newly created role will own the strategy, operations, and modernization of our telecommunications and customer experience technology platforms across dozens of resort properties, corporate offices, and contact center operations.
If you're excited about building scalable communications infrastructure, modernizing contact center technology, and creating exceptional customer experiences through technology, this is an opportunity to shape a critical function from the ground up.
Why You'll Love Working at Vacatia
Build Something New
This is a greenfield leadership opportunity to establish the vision, standards, and operational foundation for Vacatia's communications technology ecosystem.
Modernize Enterprise Communications
Lead the evolution of our telecommunications infrastructure while helping transition toward a cloud-native, customer-centric communications platform.
Drive Customer Experience Innovation
Support the technologies that power thousands of customer interactions every day, improving reliability, efficiency, and service quality across the organization.
Own Strategy and Execution
Take end-to-end ownership of telecom infrastructure, contact center platforms, vendor relationships, operational excellence, and long-term technology roadmaps.
Collaborate Across the Business
Partner with IT, Product, Salesforce, Customer Service, Operations, Engineering, and executive leadership to deliver technology solutions that improve both customer and employee experiences.
Your Impact
  • Own Vacatia's enterprise telecommunications environment, including carrier management, SIP trunking, PSTN connectivity, enterprise PBX systems, and voice infrastructure
  • Develop and execute the long-term communications technology roadmap, including modernization of on-premises and cloud-based platforms
  • Lead administration and optimization of contact center technologies including Amazon Connect, Salesforce Service Cloud Voice, Dialpad, and outbound dialing platforms
  • Partner with Salesforce and Product teams to improve routing logic, agent experience, workforce management integrations, and customer engagement capabilities
  • Ensure platform reliability through proactive monitoring, incident response, business continuity planning, and operational excellence
  • Develop voice security standards, compliance controls, and governance practices that protect enterprise communications and customer data
  • Lead vendor relationships, contract negotiations, licensing, service levels, and technology lifecycle planning across telecom and contact center providers
  • Establish architecture standards, onboarding processes, and technical guidelines for communications infrastructure across Vacatia's growing portfolio of properties
  • Support future innovations including Voice AI, intelligent routing, automation, and next-generation customer experience technologies
What You Bring
  • 5+ years of experience in telecommunications, unified communications, contact center technology, or enterprise voice infrastructure
  • Strong hands-on expertise with SIP trunking, session border controllers, enterprise PBX environments, carrier management, and voice networking
  • Experience administering cloud contact center platforms such as Amazon Connect or comparable CCaaS technologies
  • Familiarity with Salesforce Service Cloud, Service Cloud Voice, CRM integrations, and customer experience platforms
  • Experience integrating enterprise communications systems through APIs, middleware, and cloud services
  • Strong understanding of voice networking fundamentals including QoS, voice codecs, call routing, session management, and platform reliability
  • Experience managing enterprise vendors, multi-site telecommunications environments, and strategic technology initiatives
  • Knowledge of voice security, call recording compliance, SIP security, fraud prevention, and telecommunications governance
  • Excellent communication skills with the ability to translate complex technical concepts for business stakeholders while partnering effectively with engineering and operations teams
  • A builder's mindset with the ability to create scalable processes, operational standards, and long-term technology strategies in a growing organization
Preferred Qualifications
  • Experience supporting hospitality, travel, or multi-location enterprise environments
  • Familiarity with AWS networking services supporting Amazon Connect deployments
  • Experience implementing Voice AI, conversational AI, IVR modernization, or intelligent routing solutions
  • Experience integrating workforce management (WFM), quality management, or analytics platforms
  • Familiarity with UCaaS platforms including Dialpad, RingCentral, or similar solutions
  • Experience supporting SD-WAN, enterprise networking, or distributed communications infrastructure
  • Scripting or automation experience using Python, Node.js, AWS Lambda, or comparable technologies
  • Background with IT service management platforms such as ServiceNow or Jira Service Management
  • CCaaS, UCaaS, cloud communications, or telecommunications certifications
Join Us
Join Vacatia and help define the future of customer communications across one of the hospitality industry's most innovative technology organizations. As our Telecom & CX Technology Manager, you'll build the communications infrastructure that powers exceptional customer experiences while modernizing the platforms that connect our owners, guests, employees, and partners every day.
If you're passionate about enterprise communications, contact center innovation, cloud technologies, and building scalable systems that make a measurable business impact, we'd love to hear from you.

Apply