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Contact Center Manager Jobs in Boca Raton, FL (NOW HIRING)

Cano Health

Health Center Manager

Fort Lauderdale, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Pompano Beach, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Tamarac, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Pembroke Pines, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Tamarac, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Sunrise, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Plantation, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Deerfield Beach, FL

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

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Showing results 21-40

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Boca Raton, FL

Contact Center Manager information

See Boca Raton, FL salary details

$20.4K

$62.3K

$93K

How much do contact center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contact center manager in Boca Raton, FL is $62,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Boca Raton, FL?

The most popular types of Contact Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Contact Center Manager jobs?

Cities near Boca Raton, FL with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,291 per year, or $29.9 per hour.

Experience Ambassador (Inbound/Outbound Contact Center)

The Ritz-Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Other

Posted 4 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Experience Ambassador operates at the nexus of guest relations, voyage servicing, and operational excellence, providing high-touch, real-time support to discerning guests and valued travel partners throughout the entire booking and pre- and post-voyage experience. This role requires deep expertise in our ancillary offerings, destinations, supporting systems, and processes, plus the autonomy and resourcefulness to exceed expectations with minimal direction.
Essential Functions
  • Serve as a front-line ambassador in a multi-channel contact center environment, managing a blend of inbound calls, outbound guest outreach, and case-based follow-up (email and offline work) to support the full guest journey
  • Engage guests to uncover their unique travel aspirations, presenting and recommending tailored offerings including air, hotel, transfers, insurance, spa, dining, shore excursions, onboard activities, and bespoke experiences
  • Proactively manage guest and travel partner inquiries, including booking modifications, service requests, and personalized voyage planning, ensuring timely and accurate resolution across all channels
  • Conduct outbound communications to follow up on open requests, confirm arrangements, drive ancillary engagement, and enhance the overall guest experience
  • Own and manage case workflows, ensuring all guest requests are documented, tracked, and resolved efficiently through CRM systems and written communication
  • Identify opportunities to introduce value-added ancillary products and services, balancing revenue generation with a commitment to guest satisfaction and brand integrity.
  • Demonstrate deep expertise across destinations, ancillary offerings, and supporting systems (including Reservations and CRM platforms), enabling end-to-end service delivery with minimal supervision
  • Coordinate complex, high-touch requests across Air, Hotel, Transfers, Shore Excursions, Spa, Dining, and other operational teams to curate seamless and personalized guest experiences
  • Orchestrate connections between all components of the guest journey to ensure a cohesive, anticipatory, and uninterrupted experience
  • Maintain detailed and accurate records of guest preferences, interactions, and special requests to support personalization and continuous service improvement
  • Investigate and resolve guest concerns with urgency, discretion, and sound judgment, ensuring outcomes align with brand standards and guest expectations
  • Deliver a consistent, luxury-level experience from initial inquiry through pre-voyage follow-up, ensuring continuity across all touchpoints
  • Communicate with clarity, professionalism, and an elevated tone that reflects The Ritz-Carlton Yacht Collection's luxury positioning
  • Champion the Ritz-Carlton philosophy by demonstrating genuine care, respect, and professionalism in every interaction
Education
  • A degree in Hospitality, Business, or a related field; or equivalent professional experience
  • Advanced hospitality training or industry certifications are a plus
Skills & Experience
  • Proven experience in a contact center or service environment managing inbound calls, outbound outreach, and case-based work. Experience with Salesforce is a plus
  • Exceptional verbal and written communication skills with the ability to build trust and rapport with a global luxury clientele
  • Strong organizational and time-management skills, with the ability to manage multiple cases and priorities simultaneously
  • Superior attention to detail and the ability to anticipate guest needs before they are expressed
  • Demonstrated problem-solving skills and resourcefulness in resolving complex guest scenarios
  • High emotional intelligence and the ability to remain composed and service-focused under pressure
  • Experience working with CRM & Reservation systems, and managing detailed guest interactions across multiple channels
  • Passion for delivering elevated, personalized guest experiences with a commitment to excellence
  • Prior experience in luxury hospitality, cruise, travel, or concierge services strongly preferred
  • Proven ability to collaborate cross-functionally in a service-driven environment
  • Fluency in English required; Spanish or additional languages preferred

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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