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Contact Center Manager Jobs in Boca Raton, FL (NOW HIRING)

Cano Health

Health Center Manager

Sunrise, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Plantation, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Pompano Beach, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Fort Lauderdale, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Deerfield Beach, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Tamarac, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Pembroke Pines, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

Cano Health

Health Center Manager

Tamarac, FL · On-site

Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Boca Raton, FL

Contact Center Manager information

See Boca Raton, FL salary details

$20.4K

$62.3K

$93K

How much do contact center manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contact center manager in Boca Raton, FL is $62,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Boca Raton, FL?

The most popular types of Contact Center jobs in Boca Raton, FL are:

What are popular job titles related to Contact Center Manager jobs in Boca Raton, FL?

For Contact Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Contact Center Manager jobs in Boca Raton, FL look for?

The top searched job categories for Contact Center Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Contact Center Manager jobs?

Cities near Boca Raton, FL with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,291 per year, or $29.9 per hour.

Marketing Contact Center Representative

Fort Lauderdale, FL • On-site

Universal Property & Casualty Insurance Company
Insurance Services • 201 - 500 employees
Learn more about Universal Property & Casualty Insurance Companyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.
  • Employment Eligibility (e-Verify): English & Spanish
  • Right to work: English / Spanish

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Duties and Responsibilities:
  • Manage an assigned multi-state agency territory
  • Develop and maintain professional and effective agency relationships
  • Host virtual video-conference meetings and trainings
  • Train new and existing agents on company products, procedures and guidelines
  • Deliver concise, valuable feedback regarding daily agency phone calls and trainings
  • Work with Call Center Manager in planning overall marketing, training and strategic growth plans for independent agencies
  • Monitor and report monthly agency production goals
  • Respond to communications in a timely and professional manner
  • Accomplish daily goals and perform other duties as assigned including inbound and outbound phone calls
  • Adhere to policies and procedures of employee handbook

Skills and Qualifications:
  • Minimum 1 years' industry experience
  • Florida Insurance Licensure: 20-44 or 2-20
  • Strong ability to develop and maintain cooperative, positive, and trusting working relationships with our team
  • Ability to adapt to a changing environment
  • Experience in handling conflict situations with the utmost professionalism
  • Self-motivated and self-disciplined with the strong ability to work effectively and independently
  • Ability to use decision-making skills to offer options and resolve problems in a variety of contexts.
  • Strong verbal and written communication skills, active listening, and a professional phone voice
  • Proficiency in Microsoft Office including Teams, Word, Excel and Outlook
  • Fluency in multiple languages is a plus. #ZR

Benefit Highlights
  • Industry leading medical, dental and vision insurance plan
  • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
  • Generous PTO policy
  • Eligible for performance based bonuses

Apply