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Contact Center Manager Jobs in Boca Raton, FL (NOW HIRING)

Cano Health

Manager, Health Center

West Palm Beach, FL · On-site

  • PTO

Health Center Manager It's rewarding to be on a team of people that truly believe in making an ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

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Cano Health

Manager, Health Center

Fort Lauderdale, FL · On-site

  • PTO

Health Center Manager It's rewarding to be on a team of people that truly believe in making an ... Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Boca Raton, FL

Contact Center Manager information

See Boca Raton, FL salary details

$20.4K

$62.3K

$93K

How much do contact center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contact center manager in Boca Raton, FL is $62,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Boca Raton, FL?

The most popular types of Contact Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Contact Center Manager jobs?

Cities near Boca Raton, FL with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,291 per year, or $29.9 per hour.

Order Intake I/Customer Service Contact Center Rep (M-F 8a-5p)

Warrior Service Company LLC

West Palm Beach, FL • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Order Intake 1

Customer Service Contact Center Rep

Monday to Friday 8a-5p

On-Site in Palm Springs, FL


As a Customer Service Representative (Order Intake), you’ll manage incoming orders, approvals, and updates, playing a vital role in supporting our customers and ensuring operational success. This role requires strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.

Key Responsibilities:

  • Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact.
  • For emergency orders, contact patients upon receipt of the order.
  • Respond to and route incoming calls appropriately, transferring them as necessary.
  • Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email.
  • Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log.
  • Record thorough notes in Salesforce and set follow-up reminders as needed.
  • Relay real-time information from field technicians to clients, ensuring clear communication.
  • Prepare and maintain a daily task list for efficient workflow.
  • Create accurate work orders in our software system and ensure entries are correct.
  • Handle incoming calls from clients and technicians, documenting service completion details.
  • Monitor email inboxes for new service requests, updates, and system messages.
  • Work across multiple software platforms, both internal and client-facing.
  • Build and maintain strong client relationships to support continued engagement.
  • Respond to daily emails in both the main order intake and assigned work email inboxes.


Location:

  • On-Site in Palm Springs, FL 33406 (Must reliably commute or plan to relocate before starting work).


Compensation:

  • $20.00 - $22.00 per hour


Benefits Include:

  • 401(k) with matching
  • Dental, health, and vision insurance
  • Paid time off and parental leave


Qualifications:

  • 2-3 years of call center experience (Required)
  • 2-3 years of order intake experience with customer service (Required)
  • 2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members
  • 2-3 years of work experience managing both proactive scheduling and communication
  • Experience with high call and email volume with clear communication for veterans and team members
  • Strong scheduling experience, managing both proactive communication and scheduling
  • Proficient with email and order management software; familiarity with a CRM (client relationship management) software tool such as SalesForce CRM preferred
  • Excellent verbal and written communication skills with the ability to manage client interactions professionally
  • Ability to pass a background check


Work Environment:

  • In-person in an office setting located on-site in Palm Springs, FL


Schedule:

  • Monday to Friday 8a to 5p
  • Paid Training Monday to Friday 8a to 5p
  • Potential work after hours, holidays and weekends

M-F 8a to 5p
40 hours per week