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Work From Home Fema Call Center Jobs in Boca Raton, FL

HMG Careers

Work From Home Sales Specialist

Weston, FL · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Lantana, FL · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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All JobsFema Call Center JobsWork From Home Fema Call Center JobsWork From Home Fema Call Center Jobs in Boca Raton, FL

Work From Home Fema Call Center information

See Boca Raton, FL salary details

$10

$16

$23

How much do work from home fema call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for work from home fema call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a work from home FEMA call center representative?

A work from home FEMA call center job involves assisting individuals and communities affected by disasters over the phone from a remote location. Employees in this role help callers by providing information about disaster assistance, answering questions, processing applications, and guiding them through recovery resources. The job typically requires strong communication skills, basic computer proficiency, and the ability to handle sensitive situations with empathy. Training is usually provided to ensure agents understand FEMA's processes and policies. These positions are often temporary and may require flexible hours, especially during emergencies.

What are the key skills and qualifications needed to thrive as a work from home FEMA call center representative?

To thrive as a Work From Home FEMA Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and FEMA-specific processes or certifications is often required. Active listening, patience, and emotional resilience are crucial soft skills for effectively supporting disaster-impacted callers. These skills ensure accurate information delivery, compassionate service, and efficient assistance for individuals during crisis situations.

What are some common challenges faced by remote FEMA call center representatives, and how can they be managed?

Remote FEMA call center representatives often face challenges such as managing high call volumes during disaster events, handling emotionally distressed callers, and maintaining focus in a home environment. To manage these, it's important to establish a dedicated workspace, follow a structured daily schedule, and utilize stress management techniques. Regular virtual check-ins with supervisors and peers can also provide support and foster team collaboration, ensuring you don't feel isolated while working remotely.

What is the difference between Work From Home Fema Call Center vs Work From Home Customer Service Representative?

AspectWork From Home Fema Call CenterWork From Home Customer Service Representative
Required CredentialsHigh school diploma, FEMA certification, call center experienceHigh school diploma, customer service skills
Work EnvironmentHome-based call center setup, dedicated workspaceHome-based, flexible workspace
Employer & IndustryFederal Emergency Management Agency, governmentVarious private companies, retail, telecom
Common Search & ComparisonYesYes

Work From Home FEMA Call Center jobs focus on handling emergency-related calls for the government, requiring specific certifications and a structured environment. In contrast, Work From Home Customer Service Representative roles are more diverse, serving private companies with customer support tasks. Both roles involve remote work but differ in credentials, industry, and job focus.

What are popular job titles related to Work From Home Fema Call Center jobs in Boca Raton, FL?

For Work From Home Fema Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Work From Home Fema Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Work From Home Fema Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Work From Home Fema Call Center jobs?

Cities near Boca Raton, FL with the most Work From Home Fema Call Center job openings:

Work From Home Fema Call Center jobs near you

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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