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Remote Call Center Representatives Jobs in Boca Raton, FL

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Remote Call Center Representatives information

See Boca Raton, FL salary details

$10

$16

$23

How much do remote call center representatives jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote call center representatives in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Representative, and why are they important?

To thrive as a Remote Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Outstanding problem-solving skills, patience, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient customer service, high satisfaction rates, and effective resolution of issues in a virtual environment.

How do Remote Call Center Representatives stay connected and collaborate effectively with their teams while working from home?

Remote Call Center Representatives typically use a combination of communication tools such as instant messaging, video conferencing, and shared dashboards to stay connected with their teams. Regular virtual meetings and team huddles help ensure everyone is aligned on goals, updates, and best practices. Collaboration platforms also allow representatives to quickly seek assistance from supervisors or share information with colleagues, which helps maintain a supportive and cohesive work environment despite physical distance.

What are Remote Call Center Representatives?

Remote Call Center Representatives are customer service professionals who work from home or other remote locations, handling inbound or outbound calls for a company. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. These representatives use phone systems, chat, or email to communicate and often need strong communication and problem-solving skills. Remote call center jobs offer flexibility and require a reliable internet connection, a computer, and sometimes specific software provided by the employer.

What is the difference between Remote Call Center Representatives vs Customer Service Agents?

AspectRemote Call Center RepresentativesCustomer Service Agents
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRemote, home-based or call center settingRemote or in-office customer support environments
Industry UsageCommonly used in call centers, telecommunication, and support servicesUsed across various industries including retail, tech, and healthcare
Job FocusHandling inbound/outbound calls, troubleshooting, salesResponding to customer inquiries, resolving issues, providing information

Remote Call Center Representatives and Customer Service Agents often share similar credentials and work environments. The main difference lies in the job scope: representatives typically handle more sales and technical support calls, while agents focus on general customer inquiries. Both roles are essential in customer support industries and often overlap in skills and responsibilities.

What are popular job titles related to Remote Call Center Representatives jobs in Boca Raton, FL? For Remote Call Center Representatives jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representatives jobs in Boca Raton, FL look for? The top searched job categories for Remote Call Center Representatives jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Call Center Representatives jobs? Cities near Boca Raton, FL with the most Remote Call Center Representatives job openings:
Remote Call Center Representatives jobs near you
Infographic showing various Remote Call Center Representatives job openings in Boca Raton, FL as of June 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Representative

American Behavioral Research Instit

Boca Raton, FL • Remote

$16.50/hr

Full-time

PTO

Posted 18 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 
Qualifications
  • High school diploma/GED
  • Must be a US Citizen and reside in the continental United States
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Multi-task on multiple programs at the same time
Requirements
       * Must have private, stable, reliable, high speed internet service
       * Must have your own computer or laptop with at least 8 gigs of usable RAM
       * No Chromebooks allowed
       * Must use compatible headset
       * Designated workspace free from noise and other distractions  
       * You must have child care for your young children during work hours, you are not allowed to watch or care 
          for them while on your shift.
Equipment Specifications
       * Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
       * Speakers MUST work
Shift
      * Hiring for 11:30am- 8pm est
                          10:30am- 7pm cst
                           9:30am- 6pm pst
this also includes Saturday                     
                         10am- 6:30pm est
                          9am- 5:30pm cst
                          8am- 4:30pm pst