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Call Center Representatives Jobs in Boca Raton, FL

Taylor

Call Center Representative

Pompano Beach, FL

$18/hr

The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...

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Call Center Representatives information

See Boca Raton, FL salary details

$10

$16

$23

How much do call center representatives jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center representatives in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What does a call center representative do?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require basic computer skills or a quiet work environment. Training is often provided on the job.

What are the most commonly searched types of Call Center Representatives jobs in Boca Raton, FL?

The most popular types of Call Center Representatives jobs in Boca Raton, FL are:

What are popular job titles related to Call Center Representatives jobs in Boca Raton, FL?

For Call Center Representatives jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Representatives jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Representatives jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Representatives jobs?

Cities near Boca Raton, FL with the most Call Center Representatives job openings:

Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Representative

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. You will be responsible receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.

Responsibilities:

• Handling inbound calls and making outbound calls.

• Engaging with prospective customers regarding their floor covering needs.

• Passionate about delivering a great customer experience.

• Making outbound calls from internet generated leads.

• Providing a positive and informative customer experience.

• Use internal tools to document all costumer touch points and communications.

• Availability to work some nights and weekends.

• Ability to build rapport with customers.

• Contribute to the achievement of team goals and outcomes.

• Setting qualified appointments for our Field Sales Representatives.

• Participate in regular training and development meetings as required.

• Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

• 2+ years of Call Center, Customer Service, or other customer facing experience.

• Familiarity with Customer Relationship Management (CRM) software and best practices.

• Technologically proficient,

• Excellent listening and communication skills.

• Must possess a positive, can-do attitude.


Benefits and Compensation:

• Performance Bonuses

• 100% Paid Training

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Schedules

• Employee Discounts

• Paid Time Off (PTO)

• 401k


What Our Employees Say About Us?

• Indeed Employee Reviews: 88%

• Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%

• Trustpilot Customer Reviews: 90%

• Houzz Customer Reviews: 94%

• Google Customer Reviews: 94%


How Our Call Center Representatives Are Set Up For Success?

• Ongoing Training

• Learning and Development

• Career Pathing

• Opportunities for Growth


This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.


Monday 8a to 9p
Tuesday 8a to 9p
Wednesday 8a to 9p
Thursday 8a to 9p
Friday 8a to 9p
Saturday 8a to 6p
Sunday 10:30a to 6p