ZipRecruiter

Log In

1

Call Center Representatives Jobs in Boca Raton, FL

next page

Showing results 1-20

All JobsCall Center Representatives JobsCall Center Representatives Jobs in Boca Raton, FL

Call Center Representatives information

See Boca Raton, FL salary details

$10

$16

$23

How much do call center representatives jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representatives in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Basic computer skills and familiarity with customer service software are also important, and some positions may require prior experience or specific certifications. The role often involves working in a fast-paced environment with flexible schedules.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are the most commonly searched types of Call Center Representatives jobs in Boca Raton, FL?

The most popular types of Call Center Representatives jobs in Boca Raton, FL are:

What are popular job titles related to Call Center Representatives jobs in Boca Raton, FL?

For Call Center Representatives jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Representatives jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Representatives jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Representatives jobs?

Cities near Boca Raton, FL with the most Call Center Representatives job openings:

Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Representatives - Boca Raton

Emovis

Boca Raton, FL • On-site

$15.25 - $19/hr

Full-time

Posted 11 days ago

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
About The Role
We are seeking motivated Call Center Representatives in Boca Raton to join our Customer Support team in an hourly, full-time capacity. In this role, you will be the first point of contact for our customers, handling inbound calls, resolving issues, and delivering a positive experience during every interaction. You will use your communication skills, problem-solving abilities, and attention to detail to address questions, troubleshoot basic issues, and escalate more complex concerns when needed. Prior call center experience is preferred, and we provide training to help you succeed and grow in the position.
What You'll Do
  • Handle a high volume of inbound and outbound customer calls in a professional and courteous manner
  • Listen carefully to customer needs, questions, and concerns, and provide accurate information and solutions
  • Use company systems and tools to document all customer interactions, actions taken, and resolutions provided
  • Follow established call center scripts, policies, and procedures while maintaining a natural and friendly tone
  • Troubleshoot basic issues and determine when to escalate more complex problems to the appropriate team or supervisor
  • Meet or exceed individual and team performance goals related to call quality, productivity, and customer satisfaction
  • Collaborate with team members and leadership to share feedback, best practices, and opportunities for process improvement
  • Maintain confidentiality of customer information and comply with all company and regulatory requirements
  • Participate in ongoing training and coaching sessions to stay current on products, services, and support processes
  • Contribute to a positive, team-oriented call center environment and uphold the company's customer service standards

Qualifications
  • Minimum of 1 year of experience in a customer service or customer-facing role; call center experience preferred
  • High school diploma or equivalent (GED)
  • Strong verbal communication skills in English, with a clear and professional phone manner
  • Basic computer proficiency, including the ability to navigate multiple systems and type while speaking with customers
  • Ability to learn and follow scripts, guidelines, and procedures while adapting to each customer's situation
  • Strong active listening, problem-solving, and conflict-resolution skills
  • Ability to remain calm, patient, and empathetic when working with frustrated or upset customers
  • Reliable attendance and the ability to work a full-time, hourly schedule, which may include evenings or weekends depending on business needs
  • Strong organizational skills and attention to detail when documenting customer interactions
  • Eligibility to work in the United States and ability to work on-site in Boca Raton, FL, as required by the position

Apply