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Call Center Representatives Jobs in Boca Raton, FL

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental Support Center is located in Boca Raton, FL * 2-week training program provided * Benefits such as Medical ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental Support Center is located in Boca Raton, FL * 2-week training program provided * Benefits such as Medical ...

Coastal Debt Resolve

Be Seen First

Outbound Call Center Representative

Fort Lauderdale, FL · On-site

$60K - $80K/yr

Outbound Sales Representative Coastal Debt Resolve Fort Lauderdale, Florida, United States (On-site ... Utilize CRM tools to track call outcomes, schedule follow-ups, and manage client data efficiently.

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See Boca Raton, FL salary details

$10

$16

$23

How much do call center representatives jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center representatives in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What does a call center representative do?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require basic computer skills or a quiet work environment. Training is often provided on the job.

What are the most commonly searched types of Call Center Representatives jobs in Boca Raton, FL?

The most popular types of Call Center Representatives jobs in Boca Raton, FL are:

What are popular job titles related to Call Center Representatives jobs in Boca Raton, FL?

For Call Center Representatives jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Representatives jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Representatives jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Representatives jobs?

Cities near Boca Raton, FL with the most Call Center Representatives job openings:

Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Re-posted 29 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 98 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company's operating contract.
Job Responsibilities:
  • Appropriately staff the call center.
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff.
  • Monitor and oversee all quality assurance/customer service of all call center staff.
  • Oversee and monitor ticket store staff.
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
  • Be the direct liaison for the call center staff union.
  • Act as the direct liaison with the client for the call center and its employees.
  • Be "on call" during all hours of the call center operations for issues/concerns.
  • Daily/hourly monitor all system efficiencies and make adjustments when needed.
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively.
  • Additional responsibilities, as assigned.

Qualifications
Talent Requirements:
  • High School diploma or equivalent.
  • Must have Trapeze experience.
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
  • Strong customer service skills.
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
  • Knowledge of service area.
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements.
  • Able to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to supervise.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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