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Overnight Remote Call Center Supervisor Jobs in Boca Raton, FL

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Overnight Remote Call Center Supervisor information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do overnight remote call center supervisor jobs pay per year?

As of Aug 4, 2026, the average yearly pay for overnight remote call center supervisor in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Remote Call Center Supervisor vs Overnight Remote Customer Service Manager?

AspectOvernight Remote Call Center SupervisorOvernight Remote Customer Service Manager
CredentialsHigh school diploma or equivalent; call center experience; leadership skillsBachelor's degree often preferred; customer service experience; leadership skills
Work EnvironmentRemote call center setting, overseeing agents during overnight shiftsRemote or office-based, managing customer service teams during overnight hours
Industry UsageCommon in call centers, telecommunication, and tech support industriesCommon in retail, service, and tech industries with customer support teams

The Overnight Remote Call Center Supervisor primarily oversees call center agents during overnight shifts, focusing on daily operations and team management. The Overnight Remote Customer Service Manager has a broader role, often involving strategic planning and higher-level customer service management. Both roles require leadership skills and remote work capabilities but differ in scope and industry focus.

What are popular job titles related to Overnight Remote Call Center Supervisor jobs in Boca Raton, FL? For Overnight Remote Call Center Supervisor jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Call Center Supervisor jobs in Boca Raton, FL look for? The top searched job categories for Overnight Remote Call Center Supervisor jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Overnight Remote Call Center Supervisor jobs? Cities near Boca Raton, FL with the most Overnight Remote Call Center Supervisor job openings:
Overnight Remote Call Center Supervisor jobs near you
Infographic showing various Overnight Remote Call Center Supervisor job openings in Boca Raton, FL as of June 2026, with employment types broken down into 2% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $60,576 per year, or $29.1 per hour.

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Re-posted 19 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

20th of 96 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

What Hotwire Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

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