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Freelance Insurance Call Center Jobs in Boca Raton, FL

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Freelance Insurance Call Center information

Can you be an insurance agent as a side hustle?

A freelance insurance call center agent can often work as a side hustle, provided they meet licensing requirements and manage their schedule accordingly. Many insurance agents work part-time or freelance to supplement their income, but they must adhere to licensing laws and company policies. Skills in communication and familiarity with insurance products are essential for success in this role.

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What is a freelance insurance agent?

A freelance insurance agent is an independent professional who sells insurance policies on a self-employed basis, often working with multiple insurance companies. They typically need relevant licenses, strong sales skills, and the ability to manage their own schedule and client relationships.

How can I make $2000 a week working from home?

A freelance insurance call center agent can potentially earn $2000 weekly by handling a high volume of calls, providing quality customer service, and working flexible hours. Success depends on experience, efficiency, and the ability to secure enough clients or contracts, often requiring strong communication skills and familiarity with insurance products and call center software.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, self-motivation, and resilience, which can lead to burnout and turnover if expectations are not managed well.
What are the most commonly searched types of Insurance Call Center jobs in Boca Raton, FL? The most popular types of Insurance Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Freelance Insurance Call Center jobs in Boca Raton, FL? For Freelance Insurance Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Boca Raton, FL look for? The top searched job categories for Freelance Insurance Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Freelance Insurance Call Center jobs? Cities near Boca Raton, FL with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Boca Raton, FL as of June 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.
Call Center Manager

Call Center Manager

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

$58K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.

Responsibilities:

• Managing, leading, and engaging a mid-sized team.

• Handling inbound calls and making outbound calls.

• Engaging with prospective customers regarding their floor covering needs.

• Passionate about delivering a great customer experience.

• Providing a positive and informative customer experience.

• Use internal tools to document all customer touch points and communications.

• Availability to weekends.

• Ability to build rapport with customers.

• Contribute to the achievement of team goals and outcomes.

• Participate in regular training and development meetings as required.

• Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

• 5+ years of Call Center, Customer Service, or other customer facing experience.

• 3+ year of leadership experience.

• Familiarity with Customer Relationship Management (CRM) software and best practices.

• Technologically proficient,

• Excellent listening and communication skills.

• Must possess a positive, can-do attitude.


Benefits and Compensation:

• Performance Bonuses

• 100% Paid Training

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Schedules

• Employee Discounts

• Paid Time Off (PTO)

• 401k


What Our Employees Say About Us?

• Indeed Employee Reviews: 88%

• Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%

• Trustpilot Customer Reviews: 90%

• Houzz Customer Reviews: 94%

• Google Customer Reviews: 94%


How Our Call Center Managers Are Set Up For Success?

• Ongoing Training

• Learning and Development

• Career Pathing

• Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.