ZipRecruiter

Log In

2

Work From Home Virtual Call Center Jobs in Boca Raton, FL

next page

Showing results 1-20

All JobsCall Center JobsWork From Home Virtual Call Center JobsWork From Home Virtual Call Center Jobs in Boca Raton, FL

Work From Home Virtual Call Center information

See Boca Raton, FL salary details

$5

$13

$20

How much do work from home virtual call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for work from home virtual call center in Boca Raton, FL is $13.34, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.53 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Virtual Call Center vs Work From Home Customer Service Representative?

AspectWork From Home Virtual Call CenterWork From Home Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentRemote, often in a call center setup at homeRemote, home-based customer support role
Employer & IndustryCall centers, telecommunication, retail, healthcareVarious industries including retail, tech, finance
Common Search/ComparisonYesYes

Both roles involve remote customer interaction, but a Work From Home Virtual Call Center typically refers to working within a larger call center environment handling multiple clients, while a Work From Home Customer Service Representative usually focuses on supporting a specific company's customers directly. The skills and credentials are similar, but the scope and employer type may differ.

What are popular job titles related to Work From Home Virtual Call Center jobs in Boca Raton, FL? For Work From Home Virtual Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Work From Home Virtual Call Center jobs in Boca Raton, FL look for? The top searched job categories for Work From Home Virtual Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Work From Home Virtual Call Center jobs? Cities near Boca Raton, FL with the most Work From Home Virtual Call Center job openings:
Work From Home Virtual Call Center jobs near you

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$14.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's requests
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
General Requirements:
  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Performance Requirements (**MUST READ**):
  • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
  • Call Conversion Ratio: Require a 60%+ lead to call ratio.
  • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
  • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
  • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
  • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
  • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
  • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
  • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Retention bonus at both the 6 month and 1 year mark
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • Monthly Incentive Bonus Plan (up to $300)
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $14.50/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

Apply