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Remote Appointment Setter Call Center Jobs in Boca Raton, FL

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Remote Appointment Setter Call Center information

See Boca Raton, FL salary details

$9

$23

$41

How much do remote appointment setter call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote appointment setter call center in Boca Raton, FL is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $28.27 per hour, depending on experience, location, and employer.

What is a remote appointment setter call center?

A Remote Appointment Setter Call Center is a team or organization where employees work remotely to contact potential clients, customers, or leads on behalf of a business. Their primary responsibility is to make outbound calls, qualify leads, and schedule appointments for sales representatives or service providers. These positions require strong communication skills, the ability to follow scripts, and proficiency with online scheduling tools. Working remotely allows appointment setters to perform their duties from any location with reliable internet access.

What are the key skills and qualifications needed to thrive as a remote appointment setter in a call center?

To excel as a Remote Appointment Setter in a Call Center, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and scheduling tools is typically required. Outstanding interpersonal skills, persistence, and adaptability help you build rapport with clients and handle rejection effectively. These skills and qualities are crucial for consistently securing appointments, maintaining customer satisfaction, and achieving team goals in a remote sales environment.

What are some common challenges faced by remote appointment setters working in a call center environment?

Remote appointment setters in a call center often face challenges such as managing time effectively without direct supervision, maintaining high motivation during repetitive tasks, and overcoming communication barriers when connecting with clients virtually. Additionally, they must handle frequent rejections and adapt quickly to different client personalities, all while meeting daily or weekly targets. Staying connected with team members through regular virtual meetings and using collaborative tools helps maintain a sense of teamwork and support.

What is the difference between Remote Appointment Setter Call Center vs Remote Customer Service Representative?

AspectRemote Appointment Setter Call CenterRemote Customer Service Representative
Primary RoleScheduling appointments and leads for sales teamsHandling customer inquiries, support, and issue resolution
Required SkillsCommunication, persuasion, scheduling software familiarityCommunication, problem-solving, product knowledge
Work EnvironmentCall center or remote setup, focused on outbound callsRemote or call center, focused on inbound calls
Common Industry UsageSales, marketing, healthcareRetail, tech support, banking

While both roles involve communication over the phone remotely, the Remote Appointment Setter Call Center primarily focuses on scheduling appointments for sales or services, whereas the Remote Customer Service Representative handles customer inquiries and support. Both require strong communication skills and familiarity with call center tools, but their daily tasks and objectives differ significantly.

How do you become a remote appointment setter call center?

To become a remote appointment setter in a call center, you typically need good communication skills, a quiet work environment, and familiarity with phone and computer tools like CRM software. Many employers require a high school diploma or equivalent and may provide training on sales techniques and scripts. Having previous customer service or telemarketing experience can be advantageous.

What is the typical pay for remote appointment setter call centers?

Remote appointment setter call centers typically pay between $10 and $20 per hour, with some earning commissions or bonuses based on performance. The average annual salary ranges from approximately $25,000 to $45,000, depending on experience, industry, and the company's compensation structure.

What are popular job titles related to Remote Appointment Setter Call Center jobs in Boca Raton, FL?

For Remote Appointment Setter Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Appointment Setter Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Remote Appointment Setter Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Appointment Setter Call Center jobs?

Cities near Boca Raton, FL with the most Remote Appointment Setter Call Center job openings:

Remote Appointment Setter Call Center jobs near you
Infographic showing various Remote Appointment Setter Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,880 per year, or $23 per hour.

Call Center Supervisor (Legal)

Mayersohn Law Group, P.A.

Fort Lauderdale, FL • Remote

$75K/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Oversee the day‑to‑day operations of the Intake and Call Center team, including scheduling, coverage, and performance.

  • Monitor and review call center activities for accuracy, timeliness, and compliance, including calls, consultations, and documentation.

  • Track and interpret key call center metrics, provide insights on lead quality and pipeline movement, and conduct call role‑plays to improve team performance.

Job description

CALL CENTER SUPERVISOR (Legal) On‑site | Fort Lauderdale, FL | Full‑time | $75,000 Base + Department Performance Incentives

Mayersohn Law Group, P.A. – an AV‑rated, NAMWOLF‑certified litigation firm in Fort Lauderdale – is expanding its client intake and call center operations. We are hiring a Call Center Manager to lead a high‑volume, phone‑driven team responsible for converting inbound inquiries into qualified consultations and engaged clients.

This position is ideal for a call center leader who loves building systems, coaching people, and using data to drive better outcomes—not just watching dashboards.

Role snapshot

The Call Center Manager oversees a fully remote team of Intake and Inside Sales professionals supporting a fast‑moving litigation practice. You will be responsible for the full lifecycle of incoming and outbound calls: from initial inquiry, to consultation scheduling, to signed engagement, with a focus on call quality, responsiveness, and conversion.

You will design and reinforce workflows, establish clear expectations, and ensure that every caller receives a professional, timely, and consistent experience. This is a growth‑oriented role for someone who wants to refine processes, elevate team performance, and have a direct impact on firm revenue and client satisfaction.

Primary Functions

Team leadership and daily operations

  • Direct day‑to‑day operations of the Intake and Call Center team, including scheduling, coverage, and performance.
  • Provide ongoing coaching, skill development, and structured performance check‑ins.
  • Set and enforce clear standards for call handling, productivity, and professionalism.
  • Build scalable call center workflows that support a high‑volume legal practice and a positive client experience.

Quality assurance and process control

  • Monitor and review intake and call center activities, including calls, consultations, CRM entries, reports, and documentation for accuracy and timeliness.
  • Ensure emailed leads and online inquiries receive prompt responses and appropriate follow‑up.
  • Enforce scripts, call handling protocols, and compliance procedures; audit missed calls, dropped calls, and follow‑up execution.
  • Partner with an AI Automations Specialist to complete weekly call grading, quality reviews, and mystery shopper style call evaluations.
  • Collaborate with the Marketing Coordinator to use AI tools and call analytics to identify trends, performance gaps, and training needs.

Conversion management and call strategy

  • Track and interpret key call center metrics, including lead volume, appointment set rate, consultation show rate, conversion to retained clients, and case value trends.
  • Provide leadership with insight into lead quality, source effectiveness, and pipeline movement across the intake funnel.
  • Conduct regular role‑plays and call simulations with team members to strengthen objection handling, closing skills, and consistency across the team.

Cross‑department communication

  • Coordinate closely with attorneys and firm leadership to ensure smooth handoffs between Intake, Call Center, and Legal teams.
  • Participate in planning discussions related to marketing campaigns, intake capacity, and call handling strategy to ensure alignment with firm goals.
Performance expectations

Success in this role is evaluated by outcomes, including:

  • Lead‑to‑consultation conversion rate
  • Consultation‑to‑retainer conversion rate
  • Response times to new inquiries and follow‑up timeliness
  • Call quality scores and grading results
  • Team reliability, consistency, and adherence to processes
  • CRM data integrity and completeness of documentation
  • Reduction in missed, abandoned, or dropped calls
  • Movement of prospects through the pipeline and adherence to follow‑up standards

 Qualifications

Required

  • 3+ years of experience in a professional services environment with a strong focus on phone‑based sales, call center, or inside sales leadership.
  • 3+ years of supervisory or team lead experience overseeing front‑line staff.
  • Proficiency with CRM platforms and spreadsheet tools such as Google Sheets; experience with systems like Clio or GoHighLevel is a plus but not required.
  • Exceptional communication, organization, and leadership skills.
  • Demonstrated traits of top call center/sales leaders: disciplined execution, persistence, accountability, strong financial motivation, and comfort holding firm, candid conversations with staff.

Preferred

  • Experience within a law firm or legal services environment.
  • Spanish bilingual skills helpful but not required.

 Compensation and benefits
  • $75,000 base salary plus team‑based performance incentives
  • Medical, dental, and vision benefits
  • 401(k) participation
  • Paid holidays and paid time off
  • Ongoing training and professional development opportunities
  • A collaborative, supportive, and inclusive workplace

 About Mayersohn Law Group

Mayersohn Law Group, P.A. is an AV‑rated, NAMWOLF‑certified South Florida law firm focused on litigation, including Criminal Law, Family Law, Real Estate, and Commercial Litigation. Founded by Leah Mayersohn, a former prosecutor with extensive trial experience, the firm combines aggressive advocacy with thoughtful, strategic decision‑making.

Our mission: Relentless where it matters. Deliberate at every turn.

We operate under our PATHS core values:

  • Purposeful – Every action is intentional and moves the matter forward.
  • Accountable – We own results from intake through resolution.
  • Trustworthy – We handle every matter with discretion and care.
  • Honest – We communicate clearly, directly, and truthfully.
  • Strategic – We apply sound judgment and real‑world thinking to every case.

Our environment is fast‑paced, direct, and results‑focused. Team members who thrive here communicate clearly, welcome candid feedback, and take responsibility for outcomes. As we continue to grow our litigation practice, we are investing in stronger systems, higher operational standards, and an elevated client experience—starting with the very first call.