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Western Union Call Center Jobs in Boca Raton, FL

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951 ... call center environment. This is a Tier 1 support role with the responsibility of performing ...

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Western Union Call Center information

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How much do western union call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for western union call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

What are popular job titles related to Western Union Call Center jobs in Boca Raton, FL?

For Western Union Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Western Union Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Western Union Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Western Union Call Center jobs?

Cities near Boca Raton, FL with the most Western Union Call Center job openings:

Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Re-posted 29 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 98 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking aCall Center Managerto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company's operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be "on call" during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.
Qualifications

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

What MV Transportation employees say

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