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Virtual Call Center Manager Jobs in Boca Raton, FL

Monarchcasino

Senior Call Center Manager

Atlantis, FL · On-site

The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...

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Virtual Call Center Manager information

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$28K

$60.6K

$103.9K

How much do virtual call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for virtual call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL?

The most popular types of Virtual Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Virtual Call Center Manager jobs in Boca Raton, FL?

For Virtual Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Boca Raton, FL look for?

The top searched job categories for Virtual Call Center Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Virtual Call Center Manager jobs?

Cities near Boca Raton, FL with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Re-posted 21 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company's operating contract.
Job Responsibilities:
  • Appropriately staff the call center.
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff.
  • Monitor and oversee all quality assurance/customer service of all call center staff.
  • Oversee and monitor ticket store staff.
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
  • Be the direct liaison for the call center staff union.
  • Act as the direct liaison with the client for the call center and its employees.
  • Be "on call" during all hours of the call center operations for issues/concerns.
  • Daily/hourly monitor all system efficiencies and make adjustments when needed.
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively.
  • Additional responsibilities, as assigned.

Qualifications
Talent Requirements:
  • High School diploma or equivalent.
  • Must have Trapeze experience.
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
  • Strong customer service skills.
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
  • Knowledge of service area.
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements.
  • Able to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to supervise.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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