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Virtual Call Center Manager Jobs in Boca Raton, FL

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...

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Virtual Call Center Manager information

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$28K

$60.6K

$103.9K

How much do virtual call center manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for virtual call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL? The most popular types of Virtual Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Virtual Call Center Manager jobs in Boca Raton, FL? For Virtual Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Virtual Call Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Call Center Manager jobs? Cities near Boca Raton, FL with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Posted 17 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

61st of 76 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our call center performance, in compliance with the policies of the contracting agency and in conformance with company procedures. The Call Center Manager is primarily responsible for, but not limited to:

  • Effectively manage all call center functions, including key metrics such as call answer times.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly, and monthly reviews of key operational metrics.
  • Implement, promote, and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years' experience managing a call center with over 25 staff at any given time.
  • Bilingual in Creole
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Experience managing a fast-paced environment.
  • Transportation industry experience a plus

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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