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Virtual Call Center Manager Jobs in Boca Raton, FL

Alphabe Insight Inc

Call Center Representative

Hollywood, FL

$14.50 - $18.25/hr

Our journey began with a team of seasoned professionals who shared a vision of a call centre that ... Excellent organizational and time-management abilities. * Basic computer skills, including email ...

Ocwen

Call Center Representative

West Palm Beach, FL

$18.50 - $20.50/hr

... management, and continuous improvement practices * Defined career path for high performers ... Minimum of one year experience in a call center, collections, inside sales or customer service ...

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

Manage numerous inbound and transferred calls promptly from your dual-monitored workstation ... a call center that implements a highly measured approach to converting call orders and completing ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Boca Raton, FL

Virtual Call Center Manager information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do virtual call center manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for virtual call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL? The most popular types of Virtual Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Virtual Call Center Manager jobs in Boca Raton, FL? For Virtual Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Virtual Call Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Call Center Manager jobs? Cities near Boca Raton, FL with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,576 per year, or $29.1 per hour.
Call Center Operations Manager

Call Center Operations Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 21 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible fo,r but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years or equivalent experience within the past five (5) calendar years as an Operations Manager of an ADA Paratransit operation serving a comparably sized paratransit operation.
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Employment Type: FULL_TIME

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