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Executive Call Center Manager Jobs in Boca Raton, FL

Monarchcasino

Senior Call Center Manager

Atlantis, FL · On-site

The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...

Waste Management

Call Center Manager

Davie, FL · On-site

This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...

Waste Management

Call Center Manager

Davie, FL

This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...

Waste Management

Call Center Manager

Davie, FL · On-site

This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...

Waste Management

Call Center Manager

Davie, FL · On-site

This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Boca Raton, FL

Executive Call Center Manager information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do executive call center manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for executive call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically executive or senior management roles such as Call Center Director or Vice President of Customer Service, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center operations and technology tools.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What is the highest position in a call center?

The highest position in a call center is typically the Director or Vice President of Customer Service or Call Center Operations. These roles oversee multiple departments, set strategic goals, and manage senior managers or managers responsible for daily operations. They often require extensive experience, leadership skills, and knowledge of call center technologies and metrics.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, performance targets, and handling difficult customer interactions. Effective communication skills and stress management techniques are important for success in such roles.

What is the highest call centre salary?

The highest salaries for an Executive Call Center Manager can exceed $100,000 annually, especially in large organizations or high-cost regions. Compensation depends on experience, location, company size, and industry, with top earners often holding advanced management skills and certifications.
What are popular job titles related to Executive Call Center Manager jobs in Boca Raton, FL? For Executive Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Executive Call Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Executive Call Center Manager jobs? Cities near Boca Raton, FL with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,576 per year, or $29.1 per hour.
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Posted 9 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

78th of 96 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our call center performance, in compliance with the policies of the contracting agency and in conformance with company procedures. The Call Center Manager is primarily responsible for, but not limited to:

  • Effectively manage all call center functions, including key metrics such as call answer times.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly, and monthly reviews of key operational metrics.
  • Implement, promote, and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years' experience managing a call center with over 25 staff at any given time.
  • Bilingual in Creole
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Experience managing a fast-paced environment.
  • Transportation industry experience a plus

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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