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Executive Call Center Manager Jobs in Boca Raton, FL

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

This role is responsible for managing a high volume of outbound calls to schedule clinical ... of Call Center experience, specifically outbound calling Minimum 1 year of Customer Service ...

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Executive Call Center Manager information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do executive call center manager jobs pay per year?

As of May 28, 2026, the average yearly pay for executive call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What are popular job titles related to Executive Call Center Manager jobs in Boca Raton, FL? For Executive Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Executive Call Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Executive Call Center Manager jobs? Cities near Boca Raton, FL with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Boca Raton, FL as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 71% Full Time, 23% Part Time, and 2% Contract. Highlights an 57% Physical, 5% Hybrid, and 38% Remote job distribution, with an average salary of $60,576 per year, or $29.1 per hour.
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 9 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

59th of 76 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our call center performance, in compliance with the policies of the contracting agency and in conformance with company procedures. The Call Center Manager is primarily responsible for, but not limited to:

  • Effectively manage all call center functions, including key metrics such as call answer times.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly, and monthly reviews of key operational metrics.
  • Implement, promote, and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years' experience managing a call center with over 25 staff at any given time.
  • Bilingual in Creole
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Experience managing a fast-paced environment.
  • Transportation industry experience a plus

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

What MV Transportation employees say

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