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Virtual Call Center Manager Jobs in Boca Raton, FL

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

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All JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Boca Raton, FL

Virtual Call Center Manager information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do virtual call center manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for virtual call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL? The most popular types of Virtual Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Virtual Call Center Manager jobs in Boca Raton, FL? For Virtual Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Virtual Call Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Call Center Manager jobs? Cities near Boca Raton, FL with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,576 per year, or $29.1 per hour.

BDC Call Center Agent

Mercedes-Benz of Palm Beach

West Palm Beach, FL

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

  • $16 base per hour, plus bonus!
  • Family Owned and Operated
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager to schedule service appointments
  • Complete outbound phone calls as assigned by the BDC Manager
  • Answer inbound phone calls
  • Stay informed about service updates, recalls and service requirements
  • Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

  • 5-day work week, only one Saturday every three weeks!
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record & valid driver’s license
  • Great customer service skills & motivation to be successful
  • Able to multitask
  • Able to communicate persuasively with customers to set appointments
  • Excellent computer skills required
  • Excellent phone presence
  • Automotive experience helpful but not required
  • Great communication skills
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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