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Virtual Call Center Manager Jobs in Boca Raton, FL

Delray Eye Associates P.A

Call Center Representative

Delray Beach, FL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date. * Follow established call center protocols and procedures to maintain the highest ...

Ed Morse Automotive Group

Call Center Specialist

Delray Beach, FL · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to multitask and manage time effectively. * A positive and customer-oriented attitude. * Previous call center or customer service experience is a plus. Benefits Paid Time Off (PTO)###Health ...

Taylor

Call Center Representative

Pompano Beach, FL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative is responsible for delivering highquality client support by ... Manage customer inquiries and service requests from first contact through successful resolution

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a dedicated and enthusiastic Call Center Representative to join our ... Utilize a CRM system to document customer interactions and track leads. * Schedule appointments for ...

Taylor Corporation

Call Center Representative

Pompano Beach, FL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative is responsible for delivering high-quality client support by ... Manage customer inquiries and service requests from first contact through successful resolution

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

BDC Call Center Agent New Country Motor Car Group is hiring for important positions in our West ... Work closely with the BDC Manager to schedule service appointments * Complete outbound phone calls ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL · On-site

$50K - $60K/yr

  • Medical

The Call Center Representative is responsible for screening and answering inquiries by telephone ... Familiarity with CRM and EMR systems. * Knowledge of health insurance carriers & benefits.

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Boca Raton, FL

Virtual Call Center Manager information

See Boca Raton, FL salary details

$28K

$60.6K

$103.9K

How much do virtual call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for virtual call center manager in Boca Raton, FL is $60,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are the most commonly searched types of Virtual Call Center jobs in Boca Raton, FL?

The most popular types of Virtual Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Virtual Call Center Manager jobs in Boca Raton, FL?

For Virtual Call Center Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Boca Raton, FL look for?

The top searched job categories for Virtual Call Center Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Virtual Call Center Manager jobs?

Cities near Boca Raton, FL with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Representative

American Behavioral Research Instit

Boca Raton, FL • On-site

$15.25 - $19/hr

Other

Retirement, PTO

Re-posted yesterday

Job description

Benefits:

401(k)

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information and provide solutions

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Must be a US Citizen and reside in the continental United States

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Multi-task on multiple programs at the same time

Requirements

  • Must have private, stable, reliable, high speed internet service
  • Must have your own computer or laptop with at least 8 gigs of usable RAM
  • No Chromebooks allowed
  • Must use compatible headset
  • Designated workspace free from noise and other distractions
  • You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift.

Equipment Specifications

  • Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
  • Speakers MUST work

Shift

  • Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst

this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst

This is a remote position.

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